Terms & Conditions

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Terms & Conditions

Jamaica Cottage Shop, Inc.

These are not your usual Terms & Conditions – You must read!

They include additionally important product and shipping information you are expected to know, understand, and agree to.  Please take the time to read, understand, and reach out to a Cottage Associate should you have any questions.

The following Terms apply to your access to and use of our online shop and the supply of goods ordered via our shopping cart, as well as e-mail, phone and orders placed in person. By ordering¬†a product from Jamaica Cottage Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms.¬†This Terms Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (‚Äúuser‚ÄĚ, or ‚Äúyou‚ÄĚ, or ‚Äúthe client‚ÄĚ)¬†and Jamaica Cottage Shop, Inc (‚ÄúJCS‚ÄĚ) and its affiliated companies (collectively, ‚ÄúCompany‚ÄĚ or ‚ÄúJCS‚ÄĚ, or ‚Äúwe‚ÄĚ or ‚Äúus‚ÄĚ or ‚Äúour‚ÄĚ), concerning your access to and use¬†of the https://jamaicacottageshop.com Website and Shopping Cart, phone calls and e-mails. These Terms & Conditions apply to all orders, including online shopping cart orders and orders via email, phone, and/or walk-in.

Quick Links

Ordering & Preparation

It is the Client’s responsibility to read and understand JCS Terms and Conditions as they contain additionally important product, shipping, and return information.


It is the Client’s responsibility
to read and understand the Warranty.


It is the Client’s responsibility
 to understand what does or does not come standard for their product selection. The Company is under no obligation to supply materials free of charge for any misunderstanding of the standard option. Pictures may reflect client upgrades and/or customizations that do not come standard.  Be sure to download the product’s Specification PDF on the product page to read standard written specs for each.  Special/custom orders are non-refundable.

 

It is the Client’s responsibility to research and handle ALL permitting, zoning, site preparation, and weather-concerns in their area that may affect delivery, the product, and/or their readiness to purchase and/or accept delivery.  JCS’s PRODUCT is the building (Pre-Cut Kit, Ready-To-Assemble, DIY Plan (not to be confused with blueprints or engineered drawings which they are NOT), and Fully Assembled), as well as Materials, Accessories, Hardware, & Millwork offered. The only Services JCS offers are:  Building Moves, Site Visits, and Design Consultations (for customizing Fully Assembled floor plans). 

While staff is eager to assist clients by linking to recommended assemblers, site prep contacts, and/or others, JCS does NOT claim to know or offer services of or relating to permitting, zoning, site preparation, or the hook up of any electrical, heating, plumbing, solar, or other packages after delivery.  

 

It is the Client’s responsibility to ensure they research local municipality information and guidelines regardless of their proximity to JCS’s location, property knowledge (soil, drainage, hookup locations if any, etc.), site prep that will be necessary for their property, and to source a licensed professional to handle the hookup and troubleshooting of all packages after delivery.   Failure to do so may result in issues that JCS is not liable for and will not waive or exempt from standard policies.

It is the Client’s responsibility to understand that Basic Carpentry Skills are required for kit assembly of any of our pre-cut kits and that Cutting of Lumber is to be expected during assembly.

It is the Client’s responsibility to hire a carpenter/contractor/assembler for assembly of pre-cut kits.  JCS does not perform assembly and/or building modifications to kits once delivered.

Orders / Payments / Special Offers

Orders

To buy goods, the Client must be at least 18 years of age. By placing an order, the Client confirms to be at least 18 years of age and that all information provided is accurate, complete and not misleading.  The Client also confirms to have read these Terms & Conditions in their entirety, understand them, and agree to them. By moving forward with an order, the client confirms they understand what does or does not come standard for their product selection. The Company is under no obligation to supply materials free of charge for any misunderstanding of the standard option. Special/custom orders are non-refundable.

Placing an Order

The Company bills through an online billing account for purchases of products and/or services when placing an order online. For orders in person and/or via phone, The Company accepts all major credit/debit cards, as well as cash, check, money orders, wire transfers, and PayPal. The Client agrees to pay The Company all charges at the correct prices then in effect for the product(s). The Client authorizes The Company to charge their chosen payment provider for any such purchases. If ordering a product that is subject to additional charges, the Client agrees to contact The Company with payment provider information prior to the shipping/delivery of the product and consents to The Company charging the approved payment method for any balance due without requiring prior approval.

Order Confirmation

FOR ORDERS THAT ARE ONLY FOR PLANS, MILLWORK, ACCESSORIES, HARDWARE, 2X3 PELLET BOX, AND/OR 2X4 GARBAGE BINS   
Once an order is submitted, it is considered confirmed and will be processed and shipped as soon as possible. An exception is an order whose additional screening has resulted in The Company requesting a signature or recommending a revision and/or substitution should any issue with inventory arise.

FOR FULLY ASSEMBLED, PRE-CUT KIT, & RTA GARDEN CLOSET ORDERS

Orders are considered confirmed upon return of the Client signed Sales Order.¬† Once ‚Äúconfirmed‚ÄĚ the order will be placed on the Production Schedule and the lead¬†time will then begin. Please note that Lead Time is relevant to production and does not include any time associated with shipping and delivery. You should sign and return your Sales Order within 48 hours or your lead time may change as it changes hourly as new orders come in throughout the day.

Once an order is submitted, the Client may make changes without additional charges until the Sales Order is signed.  Once the Sales Order has been signed by the Client, any requested changes thereafter will incur a minimum Change Fee of $250 based on the type of change requested.  Should the Change Request involve changes to the floor plan and/or type, dimensions, and/or quantity of materials, additional fees may be applied. Please keep in mind that once your order is confirmed, it will go onto the production schedule and materials not in inventory will be ordered.  We may not be able to accommodate all changes requested but will communicate suggestions, substitutions, additional material orders, and/or recommendations accordingly.

Confirming Roof Color

Non-Standard Roof Colors are NOT kept in stock for each size/design in our extensive product catalog.  The materials are ordered, as needed.  This means they are non-refundable/changeable after signing.  If the client has signed their Sales Order invoice that contains a non-standard roof color and would like to change the color, they will be required to keep the roof color they signed agreeing to and place an order for the new color as an additional materials order at the additional cost of those materials.

Screening

Transactions may involve additional screening and The Company may require confirmation on key details before proceeding with order fulfillment. In this event, The Company will contact the Client via email, phone, or text. In some cases, this may delay the order by a short period, depending on the timeliness of interaction and agreement between The Company and the Client.

 

Errors

From time to time there may be errors on the JCS website or printed materials including but not limited to wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, The Company may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a payment method charged. If the payment method is charged for the purchase and the order is cancelled The Company will notify the Client and discuss recommended alternatives or cancellation options.

 

Product Pictures

PICTURES seen on website, promotional flyers, or any other JCS marketing materials may be of client-modified projects and do not always depict the standard option of the design.  These depictions may contain windows, doors, siding, hardware, and other client upgrades and/or modifications, etc., not included in the standard design/order. Please refer to the Specifications Sheet PDF online for the design’s standard specifications or ask a Cottage Associate (866) 275-4906.

All products ordered by the Client remain the property of The Company until they are paid in full to the satisfaction of The Company.

 

Special Order Items are Non-Refundable

Special Order items may NOT be cancelled or returned for any kind of refund; however, it will be determined on a case-by-case bases as to whether JCS will authorize for those items to be exchanged for an additional fee on top of the charge for the item being exchanged for. If damaged or defective, items may be exchanged for identical replacements once the Client has returned the item at their own cost.

 

SPECIAL ORDER ITEMS INCLUDE BUT ARE NOT LIMITED TO:

  • ROOF METAL in colors other than the standard offered options which are Evergreen, Clear Poly, Silver Galvalume.
  • ASPHALT¬†SHINGLES other than BLACK.
  • OVERHEAD GARAGE DOORS
  • Custom/Special Ordered HARDWARE and/or MILLWORK
  • ¬†

Backorders

If placing an order for goods and some are not in stock, the Client agrees that JCS may fill that part of the order for which stock is available and ship the backordered items as soon as they arrive at the shop. JCS is not responsible for compensation for any delays a backorder may cause. The Client has the option to cancel the order within the standard cancellation policies.

 

See ‚ÄúCHANGES / CANCELLATIONS / RETURN POLICIES‚ÄĚ section for more information.

Payments

Prices

All prices are in US dollars ($). All prices are subject to change without notice. While all information and pricing are deemed accurate, The Company has the right to refuse or cancel any orders placed containing incorrect amounts due to typographical errors or incorrect prices. JCS is under no obligation to accept an order for which the price was posted incorrectly.

Sales Quotes entail a special offer or promotion and are only good for as long as the active sale, promotion, and/or special offer is valid, after which time they are considered EXPIRED and will not be honored.  The sale, promotion, and/or special offer expiration and deadline dates are found in the fine print on the product sale price catalog online [https://s3.amazonaws.com/jamaicacottageshop.com/uploads/JCSsale.pdf ] and/or on the coupon or promotional material as well as on Formal Sales Quotations that may be emailed to the Prospective Client.

 

Payment Methods accepted:  Visa, MasterCard, Discover, Amex, authorized Bread Financing (online only), Cash or Check (walk-ins only), ACH (phone orders / walk-ins only), & PayPal accepted.  Payment by Purchase Order is available to a limited subset of entities but not available to the general public. JCS partners with financial lending companies such as Bread, RTO National, Lightstream, and Home Loan Investment Bank to assist in funding the Client’s project. All lending agreement terms are between the Client and the vendor, NOT between the Client and JCS.

 

The full payment for the order (including the product price, shipping/delivery charges, and applicable tax) is deducted from the supplied payment method on¬†completion of the online Shopping Cart order. When placing an order over the phone or by walk-in, the Client may receive authorization to place a minimum 50% deposit with the balance due prior to releasing the shipment ‚Äď in this instance, the balance due will be¬†automatically processed¬†to the payment information on file unless communicated by the Client in a timely manner.

 

Once payment has been processed/validated, the order details will be emailed to The Company office and a Cottage Associate will review the order and generate an itemized Sales Order for all quantities and additional options included with the order. The itemized Sales Order is emailed to the Client supplied email address.

 

The turnaround time for generating and emailing the Sales Order to the Client has no bearing on any policies as outlined in these Terms. 

 

By using/supplying payment method information for processing, the Client confirms to be the owner of the payment method OR has authorization to use it and to allow it to be processed for any outstanding balances or additional payments due.  JCS will charge the payment method information on file should there be any outstanding balance due without additional communication. 

Gift Certificates & Gift Cards

Gift certificates and gift cards are NON-Refundable. Gift Certificates may not be used with any other special offer.  Unused balances may not be redeemed for cash.  Promotional discounts are not available toward the purchase of any gift certificates or gift cards.

Store Credit

A deposit will no longer be refundable after one year from the deposit date, at which time it can only be used as store credit for up to a period of 2 years following the deposit date, after which time the deposit is considered forfeited.  Standard Cancellation policies will remain in effect for all orders where the Sales Order has not been signed and/or the Client does not accept shipping within a reasonable time frame with our Logistics Department.

 

Special Offers

The Company may provide special offers in relation to goods from time to time. At any time, JCS may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods ordered in good faith in accordance with these Terms before the special offer was terminated. The Company is under no obligation to honor a special offer in combination with any other discount or promotion that the Client is already taking advantage of. Special offers do not apply to and cannot be applied to past or existing orders.

 

‚ÄúLowest Pricing Guaranteed‚ÄĚ

is an offer open to the public, pertaining to all new orders, and does not pertain to past or existing orders. This policy applies to Fully Assembled and Pre-Cut Kits only. It does NOT apply to materials, accessories, hardware, or lumber. The offer is a guarantee that The Company will match or beat any competitor pricing based on the following: The Client must send JCS a competitor advertisement for a comparable building ‚Äď the materials, dimensions of lumber, and the construction will all be taken into consideration to compare the costing of the buildings to the best of The Company‚Äôs ability and in following with the JCS product line (JCS will not substitute materials that The Company does not currently use in our product line in order to match the competitor building). The advertisement must reveal the competitor‚Äôs shipping costs, as well, in order to be considered. The advertisement must be offered to the public and not be private contractor pricing and/or another agreement/quote not available to the general public.

 

From time to time, The Company may offer Free Shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.

Shipping / Delivery Coordination

It is the Client’s responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights. Lead times can often change dramatically based on fluctuating seasonal demands, DOT restrictions, acts of nature, 3rd party freight brokers, and/or Equipment Failure. 

Scheduling

Lead Times

Lead Times are estimates only, NO PROMISES OR GUARANTEES
Should you not be satisfied with the quickness with which your order is processed, and delivery scheduled, please note that all staff is trained NOT to promise or guarantee a completion and/or ship date.  The Company will do its very best to get your order processed and shipped as quickly as possible.  Please be sure to let the Company know of any expedited shipping request so that it can be addressed accordingly.  For FA buildings, PCK orders, and larger millwork and/or lumber orders, lead times do not begin until we have received the signed invoice back.  Should you take more than 48 hours to return a signed invoice to the office, your lead time may be affected, and your order updated with the new lead time accordingly.  When this happens, you will not be requested to re-sign your document.  Your already received signature will confirm to move forward with production and your product will be produced as quickly as possible.

Shipping / Delivery Dates

Dates must be scheduled with our Logistics Coordinator and may be affected by instances out of the Company’s control; in which case the Company is not responsible for any delay in shipping and/or any compensation related to a delay.  This includes, but is not limited to, acts of god (floods, ice storms, hurricanes, etc) and other weather-permitting factors, equipment malfunctions, delays in transit with the 3rd party freight company, and/or if the product is deemed as not passing all Quality Control measures and must be re-submitted.  The Company will communicate accordingly.  It is the Client’s responsibility to plan for delivery with flexibility should a delay in shipping occur. 

 

It is the Client’s responsibility to schedule and cover the cost of additional freight/shipping costs that the Client may accrue with third parties while arranging their part of any shipping and/or pick up of any product. It is the Client’s responsibility to plan for delivery with flexibility should a delay in shipping occur. 

JCS does not reimburse for LABOR or any fees accrued and/or spent by the Client due to unexpected delays that may affect the Client’s planning (i.e., rental equipment for offloading freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.)

Sizes & Weights: Pre-Cut Kits

Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is the responsibility of the Client to contact JCS Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.  JCS is not responsible for additional freight/shipping costs the Client may accrue with third parties while arranging their part of any shipping and/or pick up of any product.

Site Coordination

Site Preparation

It is the Client’s responsibility to understand the warranty, have the site prepped properly, and have all obstacles removed prior to our delivery driver’s arrival. Failure to prepare the site prior to delivery according to JCS recommendations will void the Warranty. 

JCS is not responsible for damage to site preparation features that impede the ability of the delivery equipment and/or driver in completing the offload/installation.

 

Do NOT include landscape features in your site prep until after delivery has been completed (i.e. railroad ties or other beams, boxes, decks, etc.,). 

(LINK TO PDF SITE PREP)

Site Visits

Site Visits are NOT automatically performed by JCS for product orders.
It is suggested that the Client send photos of the property including, the truck access point, path, and intended site if there are any concerns. If photos are not enough, a Site Visit may be requested. Site Visits are $250 (USD) and must be paid prior to the visit. The $250 payment may be reimbursed as a deposit credit if moving forward with the project. In other instances, the charge may be waived if the balance of the order is already paid; however, the $250 fee for any site visit completed will be due should the order be cancelled and/or the client does not move forward with any project.

Installation

FA (Fully Assembled) Installation

The delivery truck and/or equipment must be able to access the prepared site for installation without obstacles including, but not limited to, low branches or wires, boulders and/or trees or tree trunks, gates and/or fences, landscaping features, in-ground sprinkler systems, septic systems, etc. It is the Client’s responsibility to communicate all concerns regarding access, obstacles, and environment (poor drainage, wet conditions, mud, etc) prior to the scheduled delivery date.

 

Should the driver arrive and find that there are concerns and/or obstacles preventing safe transport onto the property or to the installation site, the driver will not complete the delivery.¬† The building will either be unloaded and leveled as close to the site as possible or returned to our facility.¬† If this occurs, the Client is responsible for all additional re-delivery fees ‚Äď whether it is fees for JCS to return to the site to complete the install at a later date or fees accrued for transporting the building back to our facility and subsequently re-delivering when the Client has addressed all concerns.¬†

 

If the driver informs the Logistics Department that the FA delivery cannot be completed regardless of client action to address obstacles, the order will be considered cancelled following all standard cancellation policies, including all standard cancellation fees, and a re-order processed for a pre-cut kit for the standard design plus any upgrades available for the kit version.  If a cancel-reorder is processed, the client will be subject to current pre-cut kit sale pricing, not the pricing as offered during the sale/promotion when the client purchased the FA.

 

JCS will provide the necessary concrete blocks for installation of the Fully Assembled building. Each building has a pre-determined number of blocks needed for a proper set up on a level site (outlined on the itemized invoice that is emailed). If the site is out of level and requires extra blocks upon delivery of the building, $10 per block will be charged (plus applicable tax and due on delivery), or the Client may supply their own solid concrete blocks on the site ready to use.  Do not use cinder blocks or any blocks other than solid concrete blocks. 

 

JCS is happy to deliver regardless of the client‚Äôs site preparation ‚Äď JCS delivers all year round (weather/holiday/equipment/DOT-dependent).¬†¬†Preparation of site includes the final location of building as well as the pathway to that location. There should be no low hanging wires or branches overhead, all hedges and fencing should be removed or trimmed back well away from path of delivery and any landscaping features communicated to Logistics to determine whether they may be an obstacle.

FA Installation Time / Overages

JCS allows a 3-hour limit for delivery and set up of Fully Assembled buildings. The delivery time will begin where the municipality stops maintaining the road. Thereafter, $62.50 for every 15 minutes over the allotted time, plus applicable tax, will be charged and due on delivery. Additional fuel surcharges may apply to rural areas.

 

It is the Client’s responsibility to have all heating units, plumbing and/or electric, hooked up, certified, and inspected by a licensed technician after delivery has been completed.  The technician the client hires will be responsible for all troubleshooting of heating, plumbing, and electric hookups.  Should they determine that the product(s) is/are defective, the client will connect with our Client Care (Service) team with photos and information needed to review the determination and take any applicable action from there.

 

It is the Client’s responsibility to research and prepare accordingly when, and before, purchasing as weather can change and impact delivery lead times very quickly.  JCS is not responsible for changes in weather that affect the Company’s ability to deliver within the estimated lead time.  Estimated lead time is an estimate only and calculated from the date of signature/order confirmation. 

Delivery Equipment is Very Heavy

By ordering a fully assembled building, the Client is inviting us to drive onto their property in any area necessary to access the prepared site. It is the Client’s responsibility to inform The Company of any concerns or obstacles that may affect the ability of the truck and trailer to access the site for delivery. JCS is not responsible for lawn, in ground sprinkler system, buried tank, or any landscape / site prep feature damages that may be caused by delivery equipment. Rutting in the ground/lawn will most likely occur, especially if the ground is wet on the day of delivery. If there are concerns that the area is too wet or cannot withstand the weight, a new delivery date may be requested, keeping in mind that there is no guarantee that a rescheduled delivery will be completed within the estimated lead time.

 

Standard Cancellation policies will remain in effect regardless of the ability of The Company to deliver the fully assembled product to the site that you have prepared, and additional charges may be applied for any attempts of The Company to complete the installation.

For Winter Deliveries

It is the Client’s responsibility to ensure the entry, path, and site are all clear of snow and ice. The Client must sand all necessary areas. If any area of the property (including any roads that the municipality does not maintain) that the delivery truck and trailer must use is not properly sanded, The Company is not liable for any resulting accidents, issues, or damage. In instances where areas have not been cleared and sanded, the driver reserves the right to refuse to complete the delivery and installation and a new delivery date will be scheduled keeping in mind that the Client is responsible for all return and re-delivery fees that will be applied and there is no guarantee as to how soon another attempt may be made.

Overhang Assembly & Installation Request

Fully Assembled Buildings Only

Overhang Kits are designed for the Client to install after JCS delivery of their building and overhang kit.  A set of assembly instructions is included with each overhang kit for the client to either assemble and install themselves or to hire someone to assemble and install for them. 

 

The Company will assemble and install an Overhang kit on a Fully Assembled JCS building that it is being shipped with.  The Client may request Overhang Assembly & Installation at the time of their order.  Should the Client request JCS to install the Overhang on delivery of the Fully Assembled building being delivered, a fee of $15/ sq.ft. will be applied to the order. 

 

The overhang install site may not be more than 50’ from the delivery truck.  The access path and site must be clear of any obstacles and cannot be narrow unimproved walkways or landscaping features that may affect the delivery driver’s ability to move/carry the materials to the intended site (i.e., a path through the woods over a stream, or downstairs through a back entrance and around a corner, etc.).  While the Sales team may process the order with the request and fee, the Logistics Dept may request photos and/or additional information to review and may deem the location as unsuitable for JCS Assembly & Install.  Should that be the case, the fee will be removed from the Sales Order and the Overhang Kit will be delivered curbside for the Client to assemble and install or hire someone to do so.

 

With JCS installation, the Client understands and agrees that their delivery date may be altered based upon availability for the time required for JCS installation and will be confirmed by the JCS Logistics Team.

 

There are no time limits or time restrictions for the JCS assembly and install. The additional time for JCS to install an Overhang-Assembly Installation Request has no effect on the standard 3-hour timeframe allowed for a Fully Assembled building delivery. 

Cupola Installation Request

Fully Assembled Buildings with Cupolas will ship with the cupola removed or the building will be over height for road transport.  If purchased with a Fully Assembled Sugar Shack, the cost to have JCS re-assemble the cupola onto the building on delivery is included with the Sugar Shack.  All other building designs will ship as the Fully Assembled building and a separate ready-to-assemble cupola that will need to be assembled on delivery. 

 

The Client can opt to pay the additional fee of $330 to have JCS assemble the cupola onto the building, or they must handle that themselves after delivery has been completed.

 

Cupolas will not be cut on the bottom to accommodate the roof pitch and it is the responsibility of the Client to cut as needed to fit on-site.  JCS is not responsible for incorrect cuts on site.  Unless purchased with a Functional sugar shack pre-cut kit, the Client is responsible for handling all modifications necessary to the main building the cupola is being installed on since the instructions are for the ready-to-assemble panels of the cupola to be assembled, not the installation onto the building.

Additional Shipping / Delivery Information

The Company complies with all federal, state, and local laws regarding the transporting of products and cannot ship if the weather conflicts with any laws. Lead times for production and delivery are estimates only and vary depending on product. Please be sure to discuss order lead time with a Cottage Associate. It is the obligation of the Client to enter the correct delivery address details at the time of ordering. Plans and Accessories are the only orders that may be shipped to a PO Box. JCS makes no guarantee that the product will meet all local and state codes.

 

JCS Logistics Team depends on and uses EMAIL communication above all else. 
The Logistics Team will use the email address the Client has supplied. Once an order is confirmed (See ‚ÄúOrder Confirmation‚ÄĚ in ‚ÄúOrders‚ÄĚ Section) the Logistics Team will email the Client with additional info and/or questions.¬† The email may include a delivery and/or estimated shipping date.¬† It is the Client‚Äôs responsibility to be sure to check Spam/Junk email folders for this email and to call Logistics to discuss further as needed.

Shipping/Delivery Payments

In-House Delivery Payments

Any outstanding balance is due before or on delivery.

Payment Methods on file¬†may be automatically processed¬†up to 72 hours prior to the expected delivery date without notification or a check on delivery is expected. The Client will receive an email when a transaction has been processed to the Payment Method on file.¬† The product remains the property of JCS until paid in full to the satisfaction of The Company ‚Äď any shipped/delivered product with an outstanding balance may be repossessed without notice at any time.

Freight & 3rd Party Delivery Payments

Any outstanding balance is due a minimum 7-10 business days prior to the week the order is expected to ship¬†and will be automatically processed to the Payment Method on file without notification.¬† The Client will receive an email when the transaction has been processed to the Payment Method on file.¬† The product remains the property of JCS until paid in full to the satisfaction of the company ‚Äď any shipped/delivered product with an outstanding balance may be repossessed without notice at any time.

Accessory, Hardware, Millwork, Plans, and/or RTA Product Shipment Payments

Must be paid in full before the product will ship via USPS or UPS. 

Shipping/Delivery Fees

It is not the intent of The Company to have any ‚Äúhidden fees‚ÄĚ. JCS is happy to discuss any questions prior to submitting an order ‚Äď feel free to¬†call to speak with a Cottage Associate (802) 297-3760 or by email. JCS will email the Client should¬†there be any additional fees associated with the Cart purchase.

 

From time to time, JCS may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. The Client must pay any return freight costs on change of mind purchases; however, JCS will cover redelivery costs for exchanges for the first exchange.

 

Free Shipping stipulates that the product will be received by the deadline date or standard shipping rates apply. The Free Shipping stipulation remains in effect for all reasons including (but not limited to) the inability of JCS to ship due to weather or any other acts of God or if the site preparation is not complete. Additionally, shipping rates apply if the access to the site is inaccessible or obstructed for any reason.

 

The only¬†exception is The Company fault due to unforeseeable circumstances such as truck and/or equipment failure at which time the delivery can be rescheduled¬†at no charge.¬†JCS will make all accommodations possible but cannot guarantee shipment by the deadline date if the delivery schedule is¬†already full ‚Äď so be sure to contact the dispatcher and book delivery early.

 

JCS is not responsible for additional freight/shipping costs the Client may accrue due to delays with the 3rd party freight brokers and/or with third parties while arranging their part of any shipping and/or pick up of any product.  It is the Client’s responsibility to plan for delivery with flexibility should a delay in shipping occur. 

 

JCS does not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading the freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.)

 

Fees that may not have been generated in the Cart may apply. While the Shopping Cart has been set up to account for all fees associated with an order, additional fees including Residential and/or Limited Access Site Delivery Fees and/or additional Delivery and/or Re-assembly.

Sizes & Weights: Pre-Cut Kits

Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is the responsibility of the Client to contact JCS Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.  JCS is not responsible for additional freight/shipping costs the Client may accrue with third parties while arranging their part of any shipping and/or pick up of any product.

Shipping Matrix

FULLY ASSEMBLED

Only delivered within 200-300-Driving-Miles of zip 05155

Fully assembled buildings are delivered within a roughly 200-300 mile driving radius of the southern Vermont factory.

 

Shipping Fully Assembled to Islands

Not all products are eligible to ship to islands. 
If eligible, additional parameters and fees will be applied.  The Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address provided and will reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

Wide Load Cancellations

Any wide load delivery cancellations requested by the Client within 48 hours of an already confirmed delivery date will incur a $100/re-permit fee for each permit required. Wide load transportation permits must be ordered days in advance to be sure the load is ready for transport; therefore, if the delivery is canceled within 48 business hours of transporting new permits must be ordered as they are only valid for a single trip.

Fully Assembled Base Shipping Rates 

Base Delivery Fees, not including any Wide Load Permits, Police Escorts, and/or Overage Fees, may vary between $249 to $1,200.  If unsure of the delivery fee for the size and design purchased, call to speak with a Cottage Associate (802) 297-3760 or contact us here.

Fully Assembled Deliveries to New York City / Long Island

Additional rates apply for deliveries to Long Island any of the 5 boroughs of New York City.

Rates (not including any additional fees that may be accrued):
  4x, 6x and 8x buildings -$1,000 + Base Shipping Rate
  10x buildings Р$1,500 + Base Shipping Rate
  12x buildings Р$2,000 + Base Shipping Rate

PRE-CUT KITS: IN-HOUSE

Kits are delivered ‚ÄúIn-House‚ÄĚ within 200-300-Driving-Miles of zip 05155

The Company drivers deliver Pre-Cut Kits curbside to residences or businesses that are within a 200-300 mile driving radius of the shop (zip code 05155). The delivery equipment can off load the kit hydraulically. The truck must be able to be off loaded completely off of the traveled roadway.

 

Overage Fees: In-House Pre-Cut Kit

At the discretion of the driver, the Client may mark the location on the property where the kit can be off-loaded.  The driver is under no obligation to enter the property. JCS allows a 2-hour limit for kit delivery; thereafter, $62.50 for every 15 minutes over the allotted time, plus applicable tax, will be charged and due on delivery. Additional fuel surcharges may apply to extreme urban or rural areas.

In-House Deliveries to New York City / Long Island

Additional rates and Diesel Surcharges apply for deliveries to Long Island or any of the 5 boroughs of New York City.¬† *Long Island residents: The Client may opt to have the kit shipped via Freight for free ‚Äď see below, ‚ÄúPre-Cut Kits ‚Äď Freight: contiguous US‚ÄĚ for details.

PRE-CUT KITS: FREIGHT: US & CANADA

Kits delivered outside of JCS in-house delivery zone will be shipped via Common Carrier / third party Freight.
Free Freight Shipping

Clients that arrange for their kits to be delivered to a local business may qualify for free shipping. 
An acceptable business shipping/delivery location must:

 

  • Be open to the public during regular business hours.
  • ¬†
  • Have space for a full-sized (enclosed) tractor trailer to pull in for delivery/off-loading completely off of the traveled roadway.
  • ¬†
  • Have the appropriate¬†equipment for safely maneuvering and unloading the pallet(s)/materials out of an enclosed trailer.¬†
  • ¬†
  • Have off-loading equipment and a certified equipment operator ready at time of delivery. The equipment should be able to maneuver a minimum of¬†5,000 lbs.
  • ¬†

The Client must enter a valid business address as the shipping address in order to receive the free shipping.


JCS is not responsible for any issues or additional fees due to incorrect information supplied.

Remote/rural locations may not be eligible for freight shipping and the Client will need to find a more suitable address for delivery and offloading.

 

Contact the JCS Logistics Department to confirm the selected business fits the criteria.

 

Freight: Off-Loading at Business Delivery Location

While JCS tries to allow for up to 2 hours for offloading, Freight carriers may restrict this to only 15-20 minutes, in this case the Client must be present and prepared when the truck arrives, or overage fees will apply and be charged to the payment method on file without prior authorization. Overage fees will be communicated from the 3rd party freight company to JCS and our Logistics Department will communicate to the client via email regarding the amount and processing date of the fees.

 

Freight: Residential / Limited Access Freight Deliveries

ONLY Kits that weigh less than 3,000 lbs may be shipped to a residence. 

A Standard $550 Residential/Limited Access Delivery Fee will be added to freight shipments that are delivered to a residence location that does not meet the requirements for Business Delivery.

 

At time of delivery, the kit will need to be unloaded by hand or equipment by the Client from the trailer. JCS recommends that several able-bodied helpers be present with Client to help unload. Each helper should be equipped with a pair of gloves and a cutting tool to cut bands and plastic wrapping. The driver of the truck is not required to assist with unloading.

 

It is required that you have space for a full-sized truck and trailer to park, maneuver, and turn around Рall while out of the public-traveled right of way.

 

Freight: Island Deliveries

Not all products are eligible to ship to islands. 

If eligible, additional parameters and fees may be applied.  
The Shopping Cart may allow an order to be shipped to an island address without warning or fees.

A Cottage Associate will review the Ship To address the Client submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

 

Freight: Canada Deliveries

In addition to all information as outlined under ‚ÄúPre-Cut Kits ‚Äď Freight: contiguous US‚ÄĚ above, all shipments to Canada will be subject to a 7% import duty tax on the total cost of freight being shipped. This duty tax takes care of all brokerage fees, documentation and import duties.¬† Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.¬† It is the Client‚Äôs responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.¬† JCS is not responsible for additional freight/shipping costs the client may accrue with third parties while arranging their part of any shipping and/or pick up of any product.

 

Freight: Canadian Island Deliveries

The Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address you have submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

 

Services

While the Company does not handle or offer services such as site preparation, assembly of kits, permitting/zoning, etc., JCS does offer the following Service Products: Building Moves, Design Consultations, Site Visits, and NRGF Deposits.  All fees involved with our Service Products are NON-refundable.  Design Fees, Site Visit Fees, and NRGF Deposits may be used as a deposit credit towards an order as long as the client moves forward with the project with a minimum 50% deposit within the specified time frame (thereafter the fee is forfeited by the client).

 

Non-Refundable good faith deposits (NRGF deposits)

When a sale or promotion is ending and a client would like to lock in the current sale price and/or promotional pricing and terms beyond the deadline date, a Client may leave a NON-Refundable Good Faith Deposit.  This Deposit secures a specific sale price or promo for a maximum 7 calendar days from the date of the expiration of the sale or promo.  If the Client does not move forward with the minimum requirements of the purchase by the deadline date, the sale pricing or promotion will no longer apply, and the deposit is considered forfeited by the client.

 

Building Moves

While the company does offer a service to move outbuildings that fit in the dimensions allowable for transport over the road, this is not our main business.  This means that a building move request may be scheduled during slower times to allow for our Logistics Department to prioritize transporting our products to our clients. By moving forward with a Building Move Request, the client understands that their move date may be delayed several weeks, or even months.

 

The Client submits a Building Move Request by filling out the form online, after which time a Company representative will reach out to go over details and collect payment processing information to be charged once the move is completed; Building Move Requests with no payment information on file for processing will not be scheduled with Logistics.¬† By moving forward with a Building Move, the client authorizes the payment information on file to be automatically charged for the final balance due without prior notice ‚ÄĒ Move times are Estimates Only until the move is completed and may take more or less time than originally quoted.

 

JCS reserves the right to decline a Building Move Request for any reason including, but not limited to, primary product demands (PCK or FA building deliveries that take priority), location, the building being a non-JCS building, the age and/or condition of the building, etc.

 

Move times are billed from departure until return to our yard ‚Äď in 15-minute increments. Other fees that may apply include, but are not limited to, VT Permits for oversized loads traveling over the road; Other State Permits for oversized loads traveling over the road through other states (cost is for each permit); Lead Vehicle / JCS Escort Driver charged per hour; Police Escort charged per hour (minimum fee of 4 hours @ $200/hour); and/or any concrete blocks used @ $10/each plus applicable tax.

 

The new site must be clearly marked at all four corners and where the doors will be.  Location of septic tanks and other buried tanks and features must be marked / communicated to JCS.  The building must be empty as the added weight will cause longer loading / unloading time (bill-able time).  JCS is not responsible for lost or damaged items remaining in the building.  Client must have all obstacles including but not limited to low branches, fencing, wires/cables, yard debris, landscape features, etc., cleared prior to JCS arrival. It is the Client’s responsibility to clearly mark and communicate where the building is to be placed, as well as handle all proper site preparation of the new location.

 

By moving forward with a Building Move, the client understands and agrees that the Company’s EQUIPMENT IS VERY HEAVY AND RUTTING IN THE GROUND WILL MOST LIKELY OCCUR.  JCS is not responsible for any rutting in the lawn/ground, damage to any landscape features that may need to be driven over (in-ground sprinklers, etc.) or that are in the way of the equipment, etc.

 

There are no warranties for this service ‚Äď if there are issues with the placement of the building or items such as doors are not functioning properly after the move, the client agrees to handle troubleshooting and/or correction by hiring their own local contractor;

 

Site Visits

Site Visits are NOT automatically performed by JCS for product orders.
It is suggested that the Client send photos of the property including, the truck access point, path, and intended site if there are any concerns. If photos are not enough, a Site Visit may be requested. Site Visits are $250 (USD) and must be paid prior to the visit. The $250 payment may be reimbursed as a deposit credit if moving forward with the project. In other instances, the charge may be waived if the balance of the order is already paid; however, the $250 fee for any site visit completed will be due should the order be cancelled and there is no move forward with the project.

Design Consultations

Design Consultations are for Fully Assembled clients only. JCS does not customize plans or pre-cut kits.  Fully Assembled Buildings are only available in our Northeast US in-house delivery region. Consultations start with the client submitting a request by emailing or calling the office or visiting the office and speaking to a Cottage Associate.

Design Fee

A DESIGN FEE MAY BE REQUIRED FOR CUSTOM ORDERS.  For complex customizations, we require an $85/hour, 10-hour minimum ($850) Design Fee which is non-refundable. This fee may be applied as a deposit credit to a confirmed project. If there is left over time on the design fee, and the Client chooses not to move forward with the project, the balance can be applied toward a different project. If extra hours are needed for design purposes another non-refundable $850 Design Fee would be required. This second non-refundable Design Fee would not be applied toward the project.

 

JCS does not provide engineered drawings or plans (blueprints); however, the client may inquire about purchasing stamped, engineered calculations and/or plans starting at $3,500. 

Any CAD/SketchUp drawings that may be shared with the client are all considered intellectual property and cannot be shared without a contract and monetary compensation to The Company.

 

The Company makes no guarantee that the custom design will pass building or zoning department codes, standards and/or regulations. It is the Client’s responsibility to work with their local municipality to ensure their design will meet all codes, standards, and regulations.

Additional Product INfo & Guide

For Pre-Cut Kits

Customizations

Any changes to the standard design (per the PDF specification sheet) including rough opening dimensions for door and or windows,¬†siding, and/or roofing, etc., will require on-site cutting and will not be reflected in the step-by-step plans. The changes are the responsibility of¬†the Client who may make their own modifications by purchasing substitute and/or additional materials via separate order. Kits will be pre-cut for all¬†standard rough openings regardless of client-requested deductions of standard options. JCS makes all attempts to accommodate revisions to¬†original design but makes no guarantee to quantity of materials needed for the modifications. Additional Millwork orders may not include the lumber¬†to frame and trim (available separately, ask a Cottage Associate). See ‚ÄúFor Plans‚ÄĚ below for more information regarding the step-by-step plans¬†that accompany the kit.

 

Inventory: Take a Full Inventory Within 10 Days

For pre-cut kits, a full¬†inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. ¬†¬†The Company will replace any broken or damaged parts pending production and shipping schedules ‚Äď please contact us here¬†with¬† the part #‚Äôs as indicated on the parts‚Äô labels. Photos of damaged parts can be sent to us under the My Account link. The Company reserves the right to determine whether a part is damaged or if it is a part of the nature of the rough sawn lumber used in the manufacturing process.

 

Lumber labeled EL (extra lumber) should be used first to correct any issues (temporary bracing lumber may also be cut and used for correcting errors in other parts of the materials). Unless specified otherwise, all lumber is full-dimensional rough sawn milled lumber ‚Äď a small % of wane, cracks, knots, discoloration, etc. are to be expected. After 10 days, The Company will reserve the right to determine the course of action on a case-by-case basis.

Cutting of Lumber: Yes

Cutting of Lumber is to be expected during assembly of any of the kits.
JCS products use full dimensional rough sawn lumber.  This means the wood is rough and will not join totally flush or without gaps and/or variances.  That is the nature of the product.

 

It is The Company’s intention that all framing members, siding, roofing, pre-dimensioned trim, fastening hardware, windows and pre-made doors are cut and ready for assembly. The floor system walls and rafters have all been cut, color-coded and part numbered. The detailed cut list coincides with the step-by-step plans. While JCS has pre-cut all of the lumber and roof metal for our pre-cut kits to the extent of the parameters involved and have geared many kits to a do-it-yourself homeowner who is experienced with a hammer, a saw, and general homeowner DIY projects, there may be minimal on-site cutting involved that is necessary to complete a project. 

 

Due to the nature of the full dimensional rough sawn lumber,¬†a 1/4‚ÄĚ variance is common.¬†Extra lumber (EL) is included to compensate for this. Fascia and Shadow Trim boards¬†are generally sent long to allow to be cut to size for each building. Siding boards may need cutting to fit tight. Substitutions of lumber lengths¬†and species are common and will not affect the outcome of building the design.¬†¬†

Tech Support is available 802-297-3760. 

 

“Time Required to Assemble”¬†

Each kit comes with a suggested ‚ÄúTime Required to Assemble‚ÄĚ. This time frame is ONLY offered as a courtesy tool to the buyer and will vary, depending on the specifics of each site/location/skill set of the assemblers.¬† JCS does not intend for this to be used by the Client/contractors to quote estimated assembly costs.

 

Please keep in mind that some designs/kits are more complicated than others and may require the advice and assistance of a licensed contractor to review the specific design/kit before assembling.

 

If the Client and/or contractor have any questions or concerns, our Tech Support team is here to help! Tech Support is available at 802-297-3760.  Always call or email a Jamaica Cottage Associate BEFORE making any cuts or changes to the design.

 

JCS is confident that the organization, plans and thought that have gone into the preparation of the kits will result in a quality finished product.

 

The Company is not responsible for any labor that has gone above and beyond the estimated assembly time. Basic carpentry tools will be needed, and a saw is recommended for the minimal, but necessary, on-site cutting.

Timber-Frame Kits

8√ó8 Mortise and Tenon projects — Vermont Cabin, Two Bay Garage, and 20√ó30 and larger Sugar Shacks — are NOT recommended for DIY homeowners. It is highly recommended to have a professional contractor for all stages of planning on the construction of this project.

 

JCS is not responsible for ensuring the building meets any necessary codes and/or building requirements. The plans are step-by-step instructions – they are not stamped or engineered plans. The framing is green hemlock which is hemlock that has not cured/dried yet and still retains moisture. It should not be sealed up in the walls/roof (or floor if one is added) until it measures less than 5% moisture content. The time it takes to dry depends on several factors including local environment. See ‚ÄúGreen Lumber‚ÄĚ section for more info.

 

Timber Frame Kits are banded together for ease of shipping.  Please note that Timber Frame Kits DO NOT come shrink- or net -wrapped and DO NOT come on pallets or skids.  It is the Client’s responsibility to prepare accordingly should they need to move the materials after delivery.

Mold / Discoloration / Green Lumber

Wood is a natural substance that is affected by age, weather conditions, and environment and must be properly maintained.  Our wood contains various colors and marks due to its natural weathering process.  It may also contain what is called wane which is often associated with bark that remains on the lumber after it is milled.  Minimal wane should not affect the structural integrity of the building. 

Green Lumber

Our Hemlock lumber is GREEN LUMBER.¬† This does not refer to the actual color of the wood. “Green lumber” is another term for wet lumber, which is wood used in construction that has not been cured or dried yet and still contains a substantial amount of moisture (has a moisture content of more than 19%).¬† The moisture escaping from the lumber must be allowed to vent off into the atmosphere in order for the moisture in the air and in the lumber to equalize. This can be done before building and/or after building; however, NEVER seal or close the lumber up during or after assembly until the lumber moisture content has dropped below 5%.¬† Not allowing the green lumber to properly cure before sealing it up will cause it to encourage mold growth.¬† JCS is not responsible for any damage due to mold forming from not properly curing the green lumber.

 

If it is determined that mold became present even with proper handling, the client can purchase spray from their local supply store and follow the spray manufacturer‚Äôs instructions.¬† A solution of ¬Ĺ water and ¬Ĺ bleach sprayed onto the materials and then dried may also be a solution; however, this process may take multiple applications.¬† Due to the nature of our wood, blemishes and discolorations are natural and, though they may look like mold, they are the natural weathering of the wood.¬† When determining whether it is mold and not weathering, blemishes, or what can be referred to as ‚Äúiron stain‚ÄĚ or other staining, the client may send pictures to our Client Care (Service) Department to inquire.

 

Is it Really Mold? 

Often, you will find discoloration on your wood packaging that appears to be pallet mold, but typically is not. These types of discolorations are biological and naturally occurring. They can include brown or iron stains, and discoloration from sun exposure, naturally occurring enzymes, or minerals.


Iron Stain: A very common type of black stain found on wood that is caused by a reaction between elemental iron natural chemicals in the wood. It is usually caused when metal comes into contact with the wood (like nails, staples, and fasteners). Even saw blades can cause an iron stain.

Sun Exposure: When wood is exposed to the sun, it will darken or even gray over time because the sun causes a chemical change to the tannins in the wood. This can make the wood look dirty or damaged.


Enzymatic Discolorations: Hardwood species are most commonly susceptible to this type of discoloration. It is discoloration caused by the enzymes found naturally occurring in the wood and can cause parts of the wood to gain a grayish or brownish tone.


Mineral Discolorations: These types of discolorations are seen as dark lines or streaks in oak, green or brown areas in maple, and even purple to black patches in yellow popular. It primarily happens in trees coming from mineral rich soils.

 

Storage for Pre-Cut Kits & Materials

The protective wrapping is typically an agricultural netting and should be removed from the ends of the kits right away after delivery.  Kits should be stored in the remaining protective wrapping for no more than 10 days, thereafter under a roof and out of the elements. Lumber should always be allowed to breathe and be vented and open to the air, allowing any moisture to escape. Tarping the lumber is the worst thing that can be done and will create a habitat for moisture and insects to collect, as well as MOLD, resulting in rapid decay of the materials. Improper handling and storage of the kit will void the warranty, no exceptions.

Trial Kits

Any communication, whether in writing or verbally, relaying that a product being purchased does not have plans available yet means the kit has not yet been produced and the Client is agreeing to purchase as a Trial Kit with the understanding there will be discrepancies, inconsistencies, and/or errors that will require troubleshooting and communication with JCS Tech Support to fix on site.  Standard lead times may be extended several weeks or months while JCS creates the plans and cut list.

 

The terms ‚Äútrial stages‚ÄĚ and ‚Äútrial kit‚ÄĚ apply to pre-cut kits and optional packages (i.e. Hurricane Packages) that have not yet completed the trial period necessary to address all possible discrepancies that may occur and need to be resolved. It takes accurate feedback over time to iron out all the¬†inconsistencies, discrepancies, and errors that may exist in sizes and designs of kits that are considered ‚Äúin trial stages.‚ÄĚ Each will have the potential to contain inconsistencies and discrepancies that will need troubleshooting by the Client/contractor on-site, including on-site cutting and¬†adjustments.

 

Please work closely with JCS tech support to continue to move forward in the best way possible to complete the project. While JCS will work closely to help complete the project via Tech Support calls and emails, The Company is under no obligation to pay for any additional or unexpected labor involved.

 

For Plans Orders

Our step-by-step plans are NOT engineered drawings or blueprints.
DIY do-it-yourself plans are for rough sawn full-dimensional lumber:¬†standard 1 ¬ĺ‚ÄĚ for 2‚ÄĚ stock and true 4‚ÄĚ for 4√ó4 by actual width. Plans are in American English measurements and are not offered in metric or any other language at this time.¬† Vermont engineered drawings may be available for separate purchase for larger kits ‚Äď contact a Cottage Associate to learn more. Plans may be purchased¬†digitally for immediate access.¬† The Client will also receive a hard copy printed in color on standard printer paper.

Additional hard copies may be purchased by calling the office to pay the shipping and handling.

 

Purchase of Plans are non-refundable.¬†When the Company provides you with Purchased Plans or Free Plans, whether¬†digital or hardcopy, they are copyrighted, and you have not been given license to sell or transfer them. You agree to use the Plans to build the¬†design depicted in the Plans (the ‚ÄúProject‚ÄĚ) one time and one time only; and to modify and reproduce the Plans solely to the extent required for¬†purposes of satisfying specific needs and/or to meet the requirements of the specific state and local building codes, ordinances or¬†regulations in completing the Project. In addition to any other requirements set forth in these Terms the Client agrees they will not and shall not¬†authorize or permit anyone else to, sell, redistribute or publish the Plans, or otherwise disclose the Plans to anyone other than contractors,¬†consultants, lenders or governmental agencies on a ‚Äúneed to know‚ÄĚ basis as reasonably required for the purpose of building the Project. The Client understands that The Company does not modify the Plans regardless of specific design requests.

 

Economy-Grade & Basic-Grade Buildings / Kits

This affects a couple of product lines ‚Äď

Economy-Grade Storage/Utility Sheds are ONLY available Fully Assembled in our in-house delivery region. 

 

Unless purchasing a specific stock # being offered, we try to keep these in stock and will ship whatever economy-grade building we have in inventory at the time of shipping. The building will have whatever economy-grade (low-grade) siding/lumber in stock at the time of shipping.  Economy-Grade siding/lumber may contain lumber defects including knot holes, grading marks, insect holes, rot, staining, mold, checking, discoloration, and/or other blemishes.  Siding used is what we have in stock which could be vertical, horizontal, patterned, or regular board siding. No guarantees or preference.  Silver Galvalume metal roofing is the 29g unpainted metal substructure prior to any chemical or paint treatments.  20-year life estimated life span vs the 30-year estimated life span of painted or galvanized metal roofing.  Roofing may be upgraded to painted or galvanized metal for additional $250.  SAME WARRANTY AS OUR HIGHER-GRADE PRODUCTS.

 

Basic-Grade Run-In Sheds are available Fully Assembled only in our in-house delivery region, or as Pre-Cut Kits that may ship in-house or freight.  Unless purchasing a specific stock # being offered, we try to keep these in stock and will ship whatever economy-grade building we have in inventory at the time of shipping. The building will have whatever economy-grade (low-grade) siding/lumber in stock at the time of shipping.  Economy-Grade siding/lumber may contain lumber defects including knot holes, grading marks, insect holes, rot, staining, mold, checking, discoloration, and/or other blemishes.  Siding used is what we have in stock which could be vertical, horizontal, patterned, or regular board siding. No guarantees or preference.  Silver Galvalume metal roofing is the 29g unpainted metal substructure prior to any chemical or paint treatments.  20-year life estimated life span vs the 30-year estimated life span of painted or galvanized metal roofing.  Roofing may be upgraded to painted or galvanized metal for additional $250.  Please also note that the options and framing are also different between a standard-grade Run-In Shed and a basic-grade Run-In Shed; however, both are covered under the SAME WARRANTY.

 

Fully Assembled vs. Pre-Cut Kit for Basic-Grade Run-In Sheds only –

While Fully Assembled Basic-Grade Run Ins will have both economy-grade (low-grade) siding/lumber and low-grade unpainted Galvalume roof metal, the Pre-Cut Kit version will have the Galvalume roof metal and higher-grade (standard-grade) siding/lumber, not the low-grade lumber. Speak with a Cottage Associate to clarify whether the purchase comes Fully Assembled or in Pre-Cut Kit form. Economy Grade and some Basic Grade buildings/kits are made with economy-grade (lower-grade) siding/lumber which is in stock at time of production.

Economy-grade siding/lumber may contain lumber defects including knot holes, grading marks, insect holes, staining, checking discoloration, and/or other blemishes.

Siding could be vertical, horizontal, patterned, or regular board siding. No guarantees of preference.

Silver Galvalume metal roofing (non-treated and unpainted) is typically used on these models. However, at the discretion of JCS, other metal roofing may be used. At the time of your order, you may choose to upgrade to painted or galvanized metal for an additional $250.

 

Please note that Options and Framing may differ between Standard, Basic, and Economy models.

Products Sold "As Is"

Products listed in inventory on our Clearance and/or Scratch-n-Dent are sold ‚ÄúAS IS‚ÄĚ ‚Äď this means that JCS will not fix, replace, or compensate for any damaged or missing pieces unless the damaged piece affects the overall structural integrity of the building which is covered under Warranty.

 

This applies to the trial kit‚Äôs PDF specification sheet available for download on the Product Page for the design ‚Äď all information including, but not limited to, pallet shipping sizes, weights, and/or estimated assembly time are estimates only and subject to change.¬† Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.¬†

 

Termite / Insect Concerns

Termite prone areas mid-Atlantic and southern states hemlock and pine will not stand up to termites. A termite shield made from non-corrosive metal such as aluminum should be in place to deter termite damage. Cedar and pressure treated lumber is encouraged in these termite prone areas. The Company is not responsible for any wood deterioration due to termite/insect damage.  Should you have concerns regarding termites in your area, please be sure to additionally purchase termite shields for your building/kit.

Changes / Cancellations / Return Policies

The Company understands that unforeseen circumstances can change the status of an order.  When possible, please submit a Cancellation or Change Request in writing (email).  The following outlines our fees and additional information for cancellations or changes to an order.

Cancellations

For Fully Assembled, Pre-Cut Kit & RTA Garden Closet Orders

Cancellation PRIOR TO signing the Sales Order (invoice):  3% Processing Fee. 
The Client will receive a refund of their deposit MINUS 3% within 5-10 business days if they have not yet submitted their signed Sales Order.


Cancellation AFTER a Sales Order has been signed:  25% of the invoice total(s) not including tax and shipping. (i.e., The order total is $2,500 before shipping and tax are applied.  Client has signed the Sales Order and then requests cancellation.  Cancellation fees = $2,500 x 25% = $625.  The client will receive a refund of their deposit MINUS $625 within 5-10 business days).

 

For Orders That are Only for Plans, Millwork, Accessories, Hardware, 2×3 Pellet Box and/or 2×4 Garbage Bins¬†

These types of orders ship out right away without a Client signature request.  3% Processing Fee to cancel prior to the item shipping.  If the item has already shipped, it cannot be cancelled.  The Client must wait for the item to arrive and return it in the same new, undamaged condition it was shipped.  Once it arrives back at our facility and passes inspection, the Client will receive a refund minus a 25% Restock Fee.

 

Changes

An order may be changed within the following guidelines:

For Fully Assembled, Pre-Cut Kit & RTA Garden Closet Orders

Once an order is submitted, the Client may make changes without accruing a Change Fee as long as they have not yet returned their signed Sales Order.  Once the Sales Order has been signed by the Client, any requested changes thereafter will incur a minimum Change Fee of $250 based on the type of change requested.  Should the Change Request involve changes to the floor plan and/or type, dimensions, and/or quantity of materials, additional fees may be applied.  

 

Please keep in mind that once your order is confirmed, it will go onto the production schedule and materials not currently in inventory will be ordered.  We may not be able to accommodate all changes requested but will communicate suggestions, substitutions, additional material orders, and/or recommendations accordingly. You should sign and return your Sales Order within 48 hours or your lead time may change as it changes hourly as new orders come in throughout the day.

 

For Orders That are Only for Plans, Millwork, Accessories, Hardware, 2×3 Pellet Box and/or 2×4 Garbage Bins¬†

Once an order is submitted, the Client may make changes without accruing a Change Fee as long as the product has not shipped yet. If the product has already shipped, the client will have 14 days to follow our return policy for returning the product to exchange it.¬† See ‚ÄúReturns‚ÄĚ section.¬†

 

Special Order Items / Custom Orders are Non-Refundable

Special Order Items and/or Custom Orders may NOT be cancelled, returned, or exchanged for any kind of refund.

 

Special Order items include, but are not limited to:

  • ROOF METAL in colors other than the standard offered option (standard options include: Evergreen, Clear Poly, Silver Galvalume)
  • ASPHALT SHINGLES in colors other than the standard offered option (standard is Black)
  • OVERHEAD GARAGE DOORS (any)
  • and special ordered HARDWARE and/or MILLWORK

If damaged or defective, these items may be exchanged for identical replacements once the Client has returned the items at their own cost. The Company will repair or replace the defective item free of charge within the stated warranty period, provided that the defective part is returned to the company for inspection.

 

The Client is responsible for the cost of shipping the defective part back to JCS and The Company will be responsible for the cost of shipping the newly replaced part back to the Client.

JCS will NOT reimburse for labor costs to repair special-ordered items by third parties or costs to replace special-ordered items from other companies. Please follow the exchange procedure outlined in these Terms & Conditions.

Returns

Plans Purchases

NON-refundable. Cannot be returned for a refund; however, if the Client has purchased plans and subsequently moves forward with the corresponding pre-cut kit purchase within a reasonable time frame, they may request a reimbursement on their kit order of the cost already spent on the plans (not including shipping).

 

For Hardware, Millwork, and Accessories Purchases

14-day return policy

The Client is responsible for returning the item at their own cost. Item(s) must be returned in the same condition as they were shipped and in like-new condition or the return may be rejected. Restock Fees of 25% of the total product cost not including shipping or tax will apply.  Shipping Fees are not eligible for reimbursement.

 

For Fully Assembled Purchases

A Fully Assembled building may be returned if it is not the correct building as outlined on the Sales Order.  The Client will submit a Return Request by contacting our Client Care (Service) Department.  The Client will need to work with the Department to submit all requested photos and other documentation.  If it is confirmed that the client received the wrong order, the Company will make it right by picking up the incorrect building and installing the correct replacement and.  In this case only, the company will not charge the client for the pickup and re-delivery.

 

For any other case where the client would like to return a Fully Assembled building, additional information will be needed.  The Company may offer a buy-back amount to trade it in for another product or the Client may ship the building back to the Company in South Londonderry, VT, for a refund minus any fees the Company determines after inspection. The Client is responsible for all return shipping costs.

 

 

For Pre-Cut Kit Purchases

Returning Pre-Cut Kits is also an option.  Upon delivery, a quick inspection should be conducted, and the freight bill signed to show you received the correct number of packages. You do not have to accept any delivery of damaged merchandise and may refuse the shipment; however, the Client is responsible for immediately calling our office BEFORE refusing the shipment.

 

Inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. We will replace any broken or damaged parts right away. After 10 days, JCS will reserve the right to determine the course of action on a case-by-case basis.


The Client may return a kit of their own volition by shipping it back to the Company for a refund if there are no missing or damaged pieces.  The Client is responsible for all return shipping costs.

 

For Ready-to-Assemble Purchases

Upon delivery, a quick inspection should be conducted, and the freight bill signed to show you received the correct number of packages. You do not have to accept any delivery of damaged merchandise and may refuse the shipment.

 

Contact JCS within 7 days of receipt of a damaged Garbage Bin, Garden Closet, or Pellet Box RTA kit.

 

Inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. We will replace any broken or damaged parts right away. After 10 days, JCS will reserve the right to determine the course of action on a case-by-case basis.

The Client may return a kit of their own volition by shipping it back to the Company for a refund if there are no missing or damaged pieces.  The Client is responsible for all return shipping costs.

Returns/exchanges can be returned at Client cost to:

Jamaica Cottage Shop, Inc.

ATTN: Receiving & Client Care
170 Winhall Station Road
South Londonderry, VT 05155

Warranty

The Company structures are covered for a period of two years for defects in materials and workmanship. We will repair or replace any defects at our discretion. Our manufacturing and shipping process is closely scrutinized. However, should you have any concerns whatsoever, our toll-free line offers prompt and courteous assistance.

 

The Company is not responsible for any damage due to the mishandling of, improper storage of, or neglectful maintenance of any product after delivery has been completed and reserve the right to deny any warranty claims where any of these acts have been deemed to be the cause of the product issue.  Not handling wood correctly will cause MOLD that will deteriorate the product. 

 

The Warranty is Null and Void If...

  • The site is not prepared (at the very least) according to our recommendations prior to delivery.
  • ¬†
  • The client refuses to have the driver install the building(s) on the minimum number of 4‚ÄĚx8‚ÄĚx16‚ÄĚ solid concrete blocks recommended for FA buildings with a floor system.
  • ¬†
  • The product is moved or altered¬†by anyone other than a Company professional. This includes, but is not limited to additions, cutting, or changing the building in any way.
  • ¬†
  • Any building that has been painted by the Client may not be returned/refunded, however, the structural warranty remains intact.
  • ¬†
  • Mold that has been determined to be caused from a client‚Äôs mishandling.
  • ¬†
  • Improper handling and storage of the kit.
  • ¬†
  • The floor system or roof system is over-loaded or allowed to become over-loaded causing it to buckle, break, crack, or collapse.

Any damage occurring during a delivery to a site that is not properly accessible or prepared is not covered by the warranty and is the Client’s responsibility. Any damages caused by lack of maintenance, vandalism, or improper installations (not performed by a The Company employee) are not covered under this warranty.

The warranty does not include acts of god, fire, flood, windstorms, doors or windows, damage due to misuse, accident, neglect, or any building that has been altered in any way.

Over-loading the floor system beyond its capacity voids the warranty (i.e., storing tractors, wood, and/or other items in excess of the weight limit capacity of the joists).  Allowing the roof system to become over-loaded voids the warranty. 

Leveling, sagging and/or shifting are natural occurrences and are not covered under this warranty except for winter deliveries:  If you receive delivery of a Fully Assembled building between the months of December-February and your site was prepped and blocked per our minimum recommendations, you may contact our Client Care (Service) team to inquire about submitting a Service Call to come out and re-level the building. (If your doors are not functioning properly, this may be due to leveling, sagging, and/or shifting).

JCS is not responsible for any damage due to mold forming from not properly curing the green lumber.

This warranty does not extend to color change due to normal weathering. Seasonal cracks and chips are natural characteristics of wood and are excluded from warranty, as well, as they do not affect the structural integrity of the building. 

This warranty does not extend to Building Moves.

Client Care

Take a Full Inventory Prior to Calling / emailing

For Pre-Cut Kit Orders, please be sure to TAKE A FULL INVENTORY WITHIN TEN (10) CALENDAR DAYS OF RECEIVING YOUR PRE-CUT KIT. If you have not taken a full inventory and need to contact Client Care (Service), please be sure to take a full inventory prior to calling.  It is important they confirm a full inventory has been taken.

For the pre-cut kits, a full inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. The Company will replace any broken or damaged parts pending production and shipping schedules ‚Äď please contact us here with a list of damaged part #‚Äôs as indicated on the parts‚Äô labels. Photos can be submitted to us under your My Account link. The Company reserves the right to determine whether a part is damaged or if it is a part of the nature of the rough sawn lumber used in the manufacturing process. Lumber labeled EL (extra lumber) should be used first to correct any issues (temporary bracing lumber may also be cut and used for correcting errors in other parts of the materials). Unless specified otherwise, all lumber is full-dimensional rough sawn milled lumber ‚Äď a small % of wane, cracks, knots, discoloration, etc., are to be expected. After 10 days, the Company will reserve the right to determine the course of action on a case-by-case basis.

Upon freight delivery, a quick inspection should be conducted, and the freight bill signed to show the receipt of the correct number of packages and that there is no damage. The Client does not have to accept any delivery of damaged merchandise and may refuse the shipment; however, the client must call our office right away BEFORE refusing the shipment.

It is the Client’s responsibility to write any damage on the bill of lading (BOL) and inform the driver.

It is recommended that the Client take photos of all damaged materials, including packaging.

The Client must call the office at 802-297-3760 or contact us here to report the damage. The Client must inform JCS as to whether delivery will be accepted or refused BEFORE the driver leaves. If the kit is missing parts or damaged, please contact The Company right away.

Service Orders

The Company determines the best course of action to resolve any issues covered under the Warranty.

 

If the Company is to ship any materials or products to resolve an issue or if The Company is to schedule a driver or carpenter to return to the Client’s site to perform any repairs to the product that were a direct result of the delivery and installation of the product, a Service Order will be generated with applicable information, instructions, and materials, as well as any additional costs that may not be covered under the Warranty.

 

After the initial Service Order, should any further needs arise to resolve any issues, a Release of Liability will be generated. The Release of Liability is standard protocol in the event of an escalated Service issue or more than one Service Order request and must be signed by the Client and returned to The Company before any further Service Orders will be completed and/or shipped.

 

JCS does not cover the Client’s cost of labor for replacement of any defective part. Jamaica Cottage Shop will repair or replace the defective item free of charge within the stated warranty period, provided that the defective part is returned for inspection. The part will be sent out pending our production and shipping schedules. The Client will be responsible for the cost of shipping the defective part back to us and The Company will be responsible for the cost of shipping the replaced part back to the consumer.

 

Contact Client Care

Miscellaneous

Use of Website

When using The Company website ‚ÄĒ As a condition of use of the website, the Client warrants that they:

 

  1. Are at least 18 years of age or older.

 

  1. Possess the legal authority to create a binding legal obligation.

 

  1. Will use this website in accordance with this Agreement.

 

  1. Will only use this website to make legitimate purchases for self or for another person for whom the Client is legally authorized to act.

 

  1. All information supplied by the Client on this website is true, accurate, current, and complete.

 

  1. Creation of an account or purchase via the Shopping Cart requires the safeguard of login information and responsibility for login by anyone other than the Client. JCS retains the right of sole discretion to deny anyone access to this website, at any time and for any reason, including, but not limited to, for violation of this Agreement.

 

  1. Acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or The Company products provided by the Client to The Company are non-confidential and The Company shall be entitled to the unrestricted use and dissemination of these submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to the Client.

 

  1. Consent, by moving forward in using our website, to our use of cookies for marketing purposes.

Use of Digital Call Records

ALL CALLS MAY BE RECORDED FOR QUALITY ASSURANCE PURPOSES.

JCS uses technology that records incoming telephone calls. If the Client initiates a call to one of the JCS tracked phone numbers, The Company will, at our discretion, create a digital audio recording of the telephone call. JCS represents and warrants to have established proper procedures to protect the privacy of all callers in connection with call recording services, and otherwise fully complies with all applicable laws, regulations and governmental or self-regulatory guidelines. The use of the call recording is for quality assurance, customer service, and data tracking purposes only. If the Client chooses to be recorded by continuing with the phone call after the recording notification, the Client expressly agrees and acknowledges that:

 

  1. JCS employees, contractors, officers, agents, authorized representatives or other trusted third parties may listen to a call that has been recorded on our behalf.

 

  1. Recording, transcribing, monitoring, analyzing and archiving calls may include, without limitation, the reporting and archiving of personal and non-personal data related to such calls.

 

  1. The Client shall determine in advance, in their sole discretion without reliance on JCS, whether the use of the call recording is appropriate and legal for them. The Client may elect not to use or to cease use of the call recording.
  2.  

JCS shall have no liability whatsoever in respect of the call recordings and their contents, including any personal information

Prohibited Activities

The content and information on this website (including, but not limited to, price and availability of product), as well as the infrastructure used to provide such content and information, is proprietary to The Company or our suppliers and providers. While the Client may make limited copies of documents for products purchased from JCS, the Client agrees not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, pictures, or marketing documents obtained from or through this website, in our display yard, and/or in our office.

 

Additionally, the Client agrees not to:

 

  1. Use this website or its contents for any commercial purpose.

 

  1. Make any speculative, false, or fraudulent purchase.

 

  1. Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

 

  1. Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website.

 

  1. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

 

  1. Deep link to any portion of this website for any purpose without JCS express written permission

 

  1. ‚ÄúFrame‚ÄĚ, ‚Äúmirror‚ÄĚ or otherwise incorporate any part of this website into any other website without our prior written authorization.

Limitation of Liability

To the extent legally permitted, in no event will The Company be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if JCS is expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited.

 

Indemnity

The Client agrees to indemnify, defend, and hold The Company, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

 

Arbitration

In the event of conflict, to expedite resolution and control the cost of any dispute, controversy, or claim related to this Agreement (‚ÄúDispute‚ÄĚ), the Client and The Company agree to first attempt to negotiate any Dispute informally before initiating any arbitration or court proceeding.¬† Such informal negotiations commence upon written notice from one person to the other.

 

If the Client and The Company are unable to resolve a Dispute through informal negotiations, the parties agree to submit to binding arbitration.¬† Any election to arbitrate by one party hall be final and binding on the other.¬† The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Associate (‚ÄúAAA‚ÄĚ) and, where appropriate, the AAA‚Äôs Supplementary Procedures for Consumer Related Disputes (‚ÄúAAA Consumer Rules‚ÄĚ), both of which are available at the AAA website www.adr.org.¬† The arbitrator will decide in writing but need not provide a statement of reasons unless requested by a party.¬† The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.¬† Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Windham County in the State of Vermont. The parties agree that punitive damages will not be permitted. Each party shall bear its own costs in the event of arbitration. ¬†Any arbitration shall be kept confidential by the parties and shall not be disclosed by the parties, except as required by law.¬† The Client agrees that any arbitration shall be limited to the Dispute between The Company and Client individually.¬† The Client agrees that the Dispute does not pertain to Company officers, employees, or other individuals representing The Company.

Contacting Us

The Client can contact JCS using any of the following methods:

·         By calling the office during regular business hours (as posted on our website)

·         By using our Contact Us form, or 

·         By mail addressed to:

Jamaica Cottage Shop, Inc.

170 Winhall Station Road

South Londonderry, VT  05155

Notices to You

The Company may notify the Client by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by the Client.

 

Excusing Events

The Client acknowledges and agrees that The Company is excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing the obligations under these Terms by events or causes beyond reasonable control. The Company will endeavor to notify the Client of any delay and its expected duration. If JCS is prevented from performing our obligations for longer than a reasonable time (as determined by The Company), we may elect to cancel the Client’s order and issue a credit for the order without further liability to the Client.

 

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between the Client and The Company concerning its subject matter and supersedes all prior communications. 

 

Alterations

JCS may alter these Terms from time to time by posting the altered version on our website. Visit the website regularly to keep up to date with any alterations.

 

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