Terms & Conditions

Jamaica Cottage Shop, Inc.

 

These are not your usual Terms & Conditions – You must read!

They include additionally important product and shipping information you are expected to know, understand, and agree to.  Please take the time to read, understand, and reach out to a Cottage Associate to ask questions should you have any prior to the expiration of your 3-day grace period.

 

The following Terms apply to your access to and use of our online shop and the supply of goods ordered via our shopping cart, as well as e-mail, phone and orders placed in person. By ordering a product from Jamaica Cottage Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms. This Terms Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“user”, or “you”, or “the client”) and Jamaica Cottage Shop, Inc (“JCS”) and its affiliated companies (collectively, “Company” or “JCS”, or “we” or “us” or “our”), concerning your access to and use of the https://jamaicacottageshop.com Website and Shopping Cart, phone calls and e-mails. These Terms & Conditions apply to all orders, including online shopping cart orders and orders via email, phone, and/or walk-in.

 

ADDITIONAL PRODUCT INFORMATION

It is the client’s responsibility 
to research and handle ALL permitting, zoning, site preparation, and weather-concerns in their area that may affect delivery, the product, and/or their readiness to purchase and/or accept delivery.  JCS’s PRODUCT is the building (Pre-Cut Kit, Ready-To-Assemble, DIY Plan (not to be confused with blueprints or engineered drawings which they are NOT), and Fully Assembled), as well as Materials, Accessories, Hardware, & Millwork offered. The only Services JCS offers are:  Building Moves, Site Visits, Design Consultations (for customizing Fully Assembled floor plans).

While staff is eager to assist clients by linking to recommended assemblers, site prep contacts, and/or others, JCS does NOT claim to know or offer services of or relating to permitting, zoning, site preparation, or the hook up of any electrical, heating, plumbing, solar, or other packages after delivery.  It is the client’s responsibility to ensure they research local municipality information and guidelines regardless of their proximity to JCS’s location, property knowledge (soil, drainage, hookup locations if any, etc.), site prep that will be necessary for their property, and to source a licensed professional to handle the hookup and trouble-shooting of all packages after delivery.   Failure to do so may result in issues that JCS is not liable for and will not waive or exempt from standard policies.

The client’s site does not need to be prepped for JCS to deliver an FA building, but keep in mind that not prepping the site at the very least accordingly to JCS recommendations will void the Warranty.  JCS is happy to deliver regardless of the client’s site preparation – JCS delivers all year round (weather/holiday/equipment/DOT-dependent).  It is up to the client to research and prepare accordingly when, and before, they purchase as weather can change and impact delivery lead times very quickly.  JCS is not responsible for changes in weather that affect the Company’s ability to deliver within the estimated lead time.  Estimated lead time is an estimate only and calculated from the date of deposit/order confirmation. 

Lead times can change dramatically on a daily basis based on fluctuating seasonal demands, DOT restrictions, acts of nature, 3rd party freight brokers, and/or Equipment Failure. JCS makes no promises or guarantees but will do its bestIt is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., scheduled rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.)

Does my order come standard with everything I saw in a picture online?

PICTURES may be of client-modified projects and do not depict the standard option of the design (per its downloadable spec sheet) – they may contain windows, doors, siding, hardware, and other client upgrades and/or modifications, etc., not included in the standard design/order. Please refer to the PDF spec sheet online for the design’s standard specifications or ask a Cottage Associate (866) 275-4906.
It is the client’s responsibility to understand what does or does not come standard for their product selection. The Company is under no obligation to supply materials free of charge for any misunderstanding of the standard option.

Special/custom orders are non-refundable.

Do I need a saw to assemble my pre-cut kit?

CUTTING OF LUMBER is to be expected during assembly of any of the kits.
Our products use full dimensional rough sawn lumber.  This means the wood is rough and will not join totally flush or without gaps and/or variances.  That is the nature of our product.
It is The Company’s intention that all framing members, siding, roofing, pre-dimensioned trim, fastening hardware, windows and pre-made doors are cut and ready for assembly. The floor system walls and rafters have all been cut, color-coded and part numbered. The detailed cut list coincides with the step-by-step plans. While JCS has pre-cut all of the lumber and roof metal for our pre-cut kits to the extent of the parameters involved, and have geared many kits to a do-it-yourself homeowner with beginner to basic knowledge of carpentry, there may be minimal on-site cutting involved that is necessary to complete a project. Due to the nature of the full dimensional rough sawn lumber, a 1/4” variance is common. Extra lumber is included to compensate for this. Fascia and Shadow Trim boards are generally sent long to allow it to be cut to size for each building. Siding boards may need cutting to fit tight. Substitutions of lumber lengths and species are common and will not affect the outcome of building the design.

Time required to assemble a kit is only a courtesy tool and not meant to be used for you/contractors to quote estimated assembly costs.  It is an estimate based on limited client feedback and cannot factor in all the variables of each job site. Some kits are more complicated than others and may require the advice and assistance of a licensed contractor to review and estimate accordingly. The Company is not responsible for any labor that has gone above and beyond the estimated assembly time. We feel confident that the organization, plans and thought that have gone into the preparation of the kits will result in a quality finished product. Basic carpentry tools will be needed, and a saw is recommended for the minimal on-site cutting that may be necessary.  Consider speaking to our Tech Support first before cutting or changes to the project.

Back-ordersIf you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available and ship the backordered items as soon as they arrive at our shop. JCS is not responsible for compensation for any delays a backorder may cause. The client has the option to cancel the order within the standard cancellation policies.

For Gift Certificates & Gift CardsGift certs and gift cards are NON-Refundable. Gift Certificates may not be used with any other special offer.  Unused blaances may not be redeemed for cash.  Promotional discounts are not available toward the purchase of any gift certificates or gift cards.

For CupolasFully Assembled Buildings with Cupolas will ship with the cupola removed or the building will be over height for road transport.  If purchased with a Fully Assembled Sugar Shack, the cost to have JCS re-assemble the cupola onto the building on delivery is included with the Sugar Shack.  All other building designs will ship as the Fully Assembled building and a separate ready-to-assemble cupola that will need to be assembled on delivery.  The client can opt to pay the additional fee to have JCS assemble the cupola onto the building or they must handle that themselves after delivery has been completed.

Cupolas will not be cut on the bottom to accommodate the roof pitch being installed on and it is the responsibility of the client to cut as needed to fit on-site.  JCS is not responsible for incorrect cuts on site.  Tech Support is available 866-297-3760.  Unless purchased with a Functional sugar shack pre-cut kit, the client is responsible for handling all modifications necessary to the main building the cupola is being installed on since the instructions are for the ready-to-assemble panels of the cupola to be assembled, not the installation onto the building.

For Kits any changes to the standard design (per the PDF specification sheet) including rough opening dimensions for door and or windows, siding, and/or roofing, etc., will require on-site cutting and will not be reflected in the step-by-step plans. The changes are the responsibility of you who may make their own modifications by purchasing substitute and/or additional materials via separate order. Kits will be pre-cut for all standard rough openings regardless of client-requested deductions of standard options. We make all attempts to accommodate revisions to original design but make no guarantee to quantity of materials needed for the modifications. Additional Millwork orders do not include the lumber to frame and trim (available separately, ask a Cottage Associate). See “For Plans” below for more information regarding the step-by-step plans that accompany your kit.

TAKE A FULL INVENTORY WITHIN 10 CALENDAR DAYS OF RECEIVING YOUR KIT
For the pre-cut kits, a full inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. We will replace any broken or damaged parts pending our production and shipping schedules – please email or text us at 1-802-297-3760 with photos of the damaged parts as well as the part #’s as indicated on the parts’ labels. The Company. reserves the right to determine whether a part is actually damaged or if it is a part of the nature of the rough sawn lumber used in our manufacturing process. Lumber labeled EL (extra lumber) should be used first to correct any issues (temporary bracing lumber may also be cut and used for correcting errors in other parts of the materials). Unless specified otherwise, all lumber is full-dimensional rough sawn milled lumber – a small % of wane, cracks, knots, etc are to be expected. After 10 days, The Company will reserve the right to determine the course of action on a case-by-case basis.

For Plans Step-by-step plans are not engineered drawings or blueprints. DIY do-it-yourself plans are for rough sawn full-dimensional lumber: standard 1 ¾” for 2” stock and true 4” for 4×4 by actual width. Plans are in American English measurements and are not offered in metric or any other language at this time.  Vermont engineered drawings may be available for separate purchase for our larger kits – contact a design team member to learn more. Plans may be purchased digitally accessed right away.  You will also receive a hard copy printed in color on standard printer paper. Additional hard copies may be purchased by calling the office to pay the shipping and handling.

Plans orders are non-refundable. No exceptions. When the Company provides you with Purchased Plans or Free Plans, whether digital or hardcopy, they are copyrighted, and you have not been given license to sell or transfer them. You agree to use the Plans to build the design depicted in the Plans (the “Project”) one time and one time only; and to modify and reproduce the Plans solely to the extent required for purposes of satisfying your specific needs and/or to meet the requirements of your specific state and local building codes, ordinances or regulations in completing the Project. In addition to any other requirements set forth in these Terms you agree that you will not and shall not authorize or permit anyone else to, sell, redistribute or publish the Plans, or otherwise disclose the Plans to anyone other than contractors, consultants, lenders or governmental agencies on a “need to know” basis as reasonably required for the purpose of building the Project. You understand that The Company does not modify the Plans regardless of specific design requests.


Does my order come standard with or include any Special Order items?

SPECIAL ORDER ITEMS / CUSTOM ORDERS ARE NON-REFUNDABLE:  Special Order Items and/or Custom Orders may NOT be cancelled, returned, or exchanged for any kind of refund; however, it will be determined on a case-by-case bases as to whether or not we are able to authorize for those items to be exchanged for an additional fee on top of the charge for the item they are being exchanged for. If damaged or defective, they may be exchanged for identical replacements once the client has returned them at their own cost;

Special Order items include:

  • ROOF METAL in colors other than the standard offered option (standard options include: Evergreen, Clear Poly, Silver Galvalume),
  • ASPHALT SHINGLES (asphalt or 3-tab) in colors other than the standard offered option (standard is Black);
  • OVERHEAD GARAGE DOORS (any);
  • and special ordered HARDWARE and/or MILLWORK

If you order roof metal or shingles in a color other than the standard, you may change it within your 3-day grace period; after which time, it may not be changed.  In order to change the color after the grade period has expired, you must purchase the additional metal or shingles.

Special/custom orders are non-refundable.

 

Is my order an Economy-Grade or Basic-Grade product?

ECONOMY-GRADE & BASIC-GRADE PRODUCTS: This affects a couple of product lines –

Economy-Grade Storage/Utility Sheds are only available Fully Assembled in our in-house delivery region.  Unless purchasing a specific stock # being offered, we try to keep these in stock and will ship whatever economy-grade building we have in inventory at the time of shipping. The building will have whatever economy-grade (low-grade) siding/lumber in stock at the time of shipping.  Economy-Grade siding/lumber may contain lumber defects including knot holes, grading marks, insect holes, rot, staining, mold, checking, discoloration, and/or other blemishes.  Siding used is what we have in stock which could be vertical, horizontal, patterned, or regular board siding. No guarantees or preference.  Silver Galvalume metal roofing is the 29g unpainted metal substructure prior to any chemical or paint treatments.  20-year life estimated life span vs the 30-year estimated life span of painted or galvanized metal roofing.  Roofing may be upgraded to painted or galvanized metal for additional $250.  SAME WARRANTY AS OUR HIGHER-GRADE PRODUCTS.

Basic-Grade Run-In Sheds are available Fully Assembled only in our in-house delivery region, or as Pre-Cut Kits that may ship in-house or freight.  Unless purchasing a specific stock # being offered, we try to keep these in stock and will ship whatever economy-grade building we have in inventory at the time of shipping. The building will have whatever economy-grade (low-grade) siding/lumber in stock at the time of shipping.  Economy-Grade siding/lumber may contain lumber defects including knot holes, grading marks, insect holes, rot, staining, mold, checking, discoloration, and/or other blemishes.  Siding used is what we have in stock which could be vertical, horizontal, patterned, or regular board siding. No guarantees or preference.  Silver Galvalume metal roofing is the 29g unpainted metal substructure prior to any chemical or paint treatments.  20-year life estimated life span vs the 30-year estimated life span of painted or galvanized metal roofing.  Roofing may be upgraded to painted or galvanized metal for additional $250.  Please also note that the options and framing are also different between a standard-grade Run-In Shed and a basic-grade Run-In Shed; however, both are covered under the SAME WARRANTY.

Fully Assembled vs. Pre-Cut Kit for Basic-Grade Run-In Sheds only:
While Fully Assembled Basic-Grade Run Ins will have both economy-grade (low-grade) siding/lumber and low-grade unpainted Galvalume roof metal, the Pre-Cut Kit version will have the Galvalume roof metal and higher-grade (standard-grade) siding/lumber, not the low-grade lumber.

PRODUCTS SOLD “AS IS”:   Products listed in inventory on our Clearance and/or Scratch-n-Dent are sold “AS IS” – this means that JCS will not fix, replace, or compensate for any damaged or missing pieces unless the damaged piece affects the overall structural integrity of the building which is covered under Warranty.


SERVICES
: While the Company does not handle or offer services such as site preparation, assembly of kits, permitting/zoning, etc, JCS does offer the following Service Products: Building Moves, Design Consultations, Site Visits, and NRGF Deposits.  All fees involved with our Service Products are NON-refundable.  Design Fees, Site Visit Fees, and NRGF Deposits may be used as a deposit credit towards an order as long as the client moves forward with the project with a minimum 50% deposit within the specified time frame (thereafter the fee is forfeited by the client).

  • BUILDING MOVES:
  • Client submits a Building Move request by filling out the form online, after which time a Company rep will reach out to go over details and collect payment processing information to be charged once the move is completed; Building Move requests with no payment information on file for processing will not be scheduled with Logistics;
  • By moving forward with a Building Move, the client authorizes the payment information on file to be automatically charged for the final balance due without prior notice — Move times are Estimates Only until the move is completed and may take more or less time than originally quoted.
  • JCS reserves the right to decline a Building Move request for any reason including, but not limited to, primary product demands (PCK or FA building deliveries that take priority), location, the building being a non-JCS building, the age and/or condition of the building, etc.;
  • Move times are billed from departure until return to our yard – in 15-minute increments. Other fees that may apply include, but are not limited to, VT Permits for oversized loads traveling over the road; Other State Permits for oversized loads traveling over the road through other states (cost is for each permit); Lead Vehicle / JCS Escort Driver charged per hour; Police Escort charged per hour; and/or any concrete blocks used @ $10/each plus applicable tax.
  • The new site must be clearly marked at all four corners and where the doors will be;
  • Location of septic tanks and other buried tanks and features must be marked / communicated to JCS;
  • The building must be empty as the added weight will cause longer loading / unloading time (bill-able time);
  • JCS is not responsible for lost or damaged items remaining in the building;
  • Client must have all obstacles including but not limited to low branches, fencing, wires/cables, yard debris, landscape features, etc, cleared prior to JCS arrival;
  • By moving forward with a Building Move, the client understands and agrees that the Company’s equipment is very heavy and rutting in the ground will most likely occur – JCS is not responsible for any rutting in the lawn/ground, damage to any landscape features the may need to be driven over (in-ground sprinklers, etc) or that are in the way of the equipment, etc;
  • There are no warranties for this service – if there are issues with the placement of the building or items such as doors are not functioning properly after the move, the client agrees to handle trouble-shooting and/or correction by hiring their own local contractor; It is the client’s responsibility to clearly mark and communicate where the building is to be placed, as well as handle all proper site preparation of the new location;
  • SITE VISITS:
  • Site Visits are NOT automatically performed for product orders.
    You may send photos of your property including the truck access point, path, and intended site if you have any concerns. If photos are not enough, you may request a Site Visit. Site Visits are $250 (USD) and must be paid prior to the visit. The $250 payment may be reimbursed as a deposit credit if you move forward with your project. In other instances, the charge may be waived if you have already paid for your order; however, the $250 fee for any site visit completed will be due should you cancel your order and not move forward with a project.

 

  • DESIGN CONSULTATIONS:
  • For Fully Assembled clients only. We do not customize plans or pre-cut kits.  Fully Assembled Buildings are only available in our Northeast US in-house delivery region.
  • Client submits a Design Consultation request by emailing or calling the office or visiting the office and speaking to a Designer.
  • A design fee may be required for custom orders. For complex customizations we require a $85/hour, 10-hour minimum ($850) Design Fee which is non-refundable. This fee may be applied as a deposit credit to a confirmed project. If there is left over time on your design fee, and you do not move forward with your project, you can apply the balance towards a different project. If extra hours are needed for design purposes another non-refundable $850 Design Fee would be required. This second non-refundable Design Fee would not be applied toward the project.

 

  • We do not provide engineered drawings or plans (blueprints). We make no guarantee that your custom design will pass building or zoning department codes, standards and/or regulations. It is the client’s responsibility to work with their local municipality to ensure their design will meet all codes, standards, and regulations.

 

  • NON-REFUNDABLE GOOD FAITH DEPOSITS:
  • Client may leave a NON-Refundable Good Faith Deposit to lock in a current sale price and/or promotion.
  • The Deposit secures a specific sale price or promo for a maximum 7 calendar days from the date of the expiration of the sale or promo.
  • If the client does not move forward with the minimum requirements of the purchase by the deadline date, the sale pricing or promotion will no longer apply and the deposit is considered forfeited by the client.

 

Did I order a Trial Product?

TRIAL KIT  – Kit and/or Pkg is still in Trial Stages
The Product Page on the website should let you know whether your kit is still in trial stages or you may receive that information when you receive your itemized sales order invoice via email from a Cottage Associate.  If you are not sure whether your kit is still in “trial stages” or not, please call the office to speak to a Cottage Associate to find out prior to placing your order. Also, if the size/design you are purchasing does not have plans available yet, the kit has not yet been produced and you are agreeing to purchase as a Trial Kit with the understanding there will be discrepancies, inconsistencies, and/or errors that you must trouble shoot and fix on site (Our Tech Support team is very helpful 😊 ).  Standard lead times may be extended several weeks or months while JCS creates the plans and cut list.

The terms “trial stages” and “trial kit” applies to pre-cut kits and optional packages (i.e. Hurricane Packages) that have not yet completed the trial period necessary to address all possible discrepancies that may occur and need to be resolved. It takes accurate feedback over time to iron out all the inconsistencies, discrepancies, and errors that may exist in sizes and designs of kits that are considered “still in trial stages.” Each will still have a fair potential to contain inconsistencies and discrepancies that will need troubleshooting by you on-site, including on-site cutting and adjustments.

Please work closely with our tech support to continue to move forward in the best way possible to complete the project. While we will work closely to help complete the project via Tech Support calls and emails, the Company is under no obligation to pay for any additional or unexpected labor involved.

This applies to the trial kit’s PDF specification sheet available for download on the Product Page for the design – all information including, but not limited to, pallet shipping sizes, weights, and/or estimated assembly time are estimates only and subject to change.  Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is your responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.

JCS is not responsible for additional freight/shipping costs the client may accrue with third parties while arranging their part of any shipping and/or pick up of any product. It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.

 

IMPORTANT DELIVERY/SHIPPING INFORMATION

The Company complies with all federal, state, and local laws regarding the transporting of products and cannot ship if the weather conflicts with any laws. Lead times for production and delivery are estimates only and vary depending on product. Please be sure to discuss your order lead time with a Cottage Associate. It is your obligation to enter the correct delivery address details at the time of ordering. Plans and Accessories are the only orders that may be shipped to a PO Box. We make no guarantee that the product will meet all local and state codes; it is your responsibility to look into all local and state building codes, setbacks and permits prior to placing an order. Failure to do so warrants no exception from any of The Company’s Cancellation or Returns policies.

Our Logistics Team depends on and uses email communication above all else.  They will use the email address the client has supplied. Once an order is confirmed (See “Order Confirmation” in “Orders” Section below, the Logistics Team will email you with additional info and/or questions.  The email may include a delivery and/or estimated shipping date.  It is the client’s responsibility to be sure they check their Spam/Junk email folders for this email and to call Logistics to discuss.

From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You must pay any return freight costs on change of mind purchases; however, we will cover redelivery costs for exchanges for the first exchange.
Free Shipping stipulates that the product will be received by the deadline date or standard shipping rates apply. The Company complies with all federal, state, and local laws regarding the transporting of products and cannot ship if the weather conflicts with any laws. The Free Shipping stipulation remains in effect for all reasons including (but not limited to) the inability of us to ship due to weather or any other acts of God or if the site preparation is not complete. Additionally, shipping rates apply if the access to the site is inaccessible or obstructed for any reason.

The only exception is The Company fault due to unforeseeable circumstances such as truck and/or equipment failure at which time the delivery can be rescheduled at no charge. We make all accommodations possible but cannot guarantee shipment by the deadline date if the delivery schedule is already full – so be sure to contact our dispatcher and book your delivery early.  For pre-cut kits: Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is your responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.

JCS is not responsible for additional freight/shipping costs the client may accrue due to delays with the 3rd party freight brokers and/or with third parties while arranging their part of any shipping and/or pick up of any product.  It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.

 

FULLY ASSEMBLED BUILDINGS (ONLY SHIP WITHIN OUR 200-DRIVING-MILE IN-HOUSE DELIVERY REGION (from zip 05155)

Fully Assembled
Fully assembled buildings are delivered within a roughly 200-mile driving radius of our southern Vermont factory and just outside of 200-miles with a Diesel Surcharge.  The Shopping Cart may allow an order to be shipped outside of the 200-mile radius without adding the Diesel Surcharge which will be applied when the office processes the order.  The balance will be due on or prior to delivery.

It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.

Shipping Fully Assembled to ISLANDS – Not all products are eligible to ship to islands.  If eligible, additional parameters and fees will be applied.  The Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address you have submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

Time/Overages – We allow a 3-hour limit for delivery and set up of Fully Assembled buildings. The delivery time will begin where the municipality stops maintaining the road. Thereafter, $62.50 for every 15 minutes over the allotted time will be charged and due on delivery. Additional fuel surcharges may apply to rural areas.

What should I expect for installation of my fully assembled building?

Installation – We will provide the necessary concrete blocks for installation of the building. Each building has a pre-determined number of blocks needed for a proper set up on a level site (outlined on the itemized invoice you are emailed). If the site is out of level and requires extra blocks upon delivery of the building, $10 per block will be charged (due on delivery), or you may have your own solid concrete blocks on the site ready to use.  Do not use cinder blocks or any blocks other than solid concrete blocks. It is the client’s responsibility to have the site prepped and all obstacles removed prior to our delivery driver’s arrival. Clients are responsible for having all heating units; plumbing and/or electric inspected, certified and hooked up (and trouble-shooted, if necessary) by a licensed technician after delivery.  Do NOT include landscape features in your site prep until after delivery has been completed (i.e. railroad ties or other beams, boxes, decks, etc.,).  JCS is not responsible for damage to site preparation features that impede the ability of the delivery equipment and/or driver in completing the offload/installation.

Delivery equipment is very heavy. By ordering a fully assembled building, you are inviting us to drive onto your property in any area necessary to access the site you have prepared. Rutting in the ground/lawn will most likely occur, especially if the ground is wet on the day of delivery. JCS is not responsible for lawn, in ground sprinkler system, buried tank, or any landscape / site prep feature damages that may be caused by delivery equipment. If you have concerns that the area is too wet or cannot withstand the weight, you may request a new delivery date keeping in mind that we are then at the mercy of the delivery schedule and cannot guarantee delivery will be completed in your estimated lead time. It is your responsibility to inform The Company of any concerns or obstacles that may affect the ability of the truck and trailer to access the site for delivery.

Standard Cancellation policies will remain in effect regardless of the ability of The Company to deliver the fully assembled product to the site that you have prepared and additional charges may be applied for any and all attempts of The Company to complete the installation.

For winter deliveries, it is your responsibility to ensure the entry, path, and site are all clear of snow and ice. You must sand all necessary areas. If any area of your property (including any roads that the municipality does not maintain for you) that the delivery truck and trailer must use is not properly sanded, The Company is not liable for any resulting accidents, issues, or damage. In instances where you have not cleared and sanded the necessary areas, the driver reserves the right to refuse to complete the delivery and installation and a new delivery date will be scheduled keeping in mind that you are responsible for all return and re-delivery fees that will be applied and there is no guarantee as to how soon another attempt may be made.

Site Visits are not automatically performed.  You may send photos of your property including the truck access point, path, and intended site if you have any concerns. If photos are not enough, you may request a Site Visit. Site Visits are $250 (USD) and must be paid prior to the visit. The $250 payment may be reimbursed if you move forward with your project. In other instances, the charge may be waived if you have already paid for your order; however, the $250 fee for any site visit completed will be due should you cancel your order and not move forward with a project.

Wide load cancellations requested by the client within 48 hours of delivery date will incur a $100/re-permit fee for each permit required. Wide load transportation permits must be ordered days in advance to be sure the load is ready for transport; therefore, if the delivery is canceled within 48 business hours of transporting new permits must be ordered as they are only valid for a single trip.

Base Shipping Rates (delivery fees not including any Diesel Surcharges, Overage Fees, etc) may vary between $249 to $1,200.  If you are not sure of the delivery fee for the size and design you are interested in purchasing, call a Cottage Associate (866) 275-4906 or email us.

Fully Assembled Deliveries to New York
Additional rates apply for deliveries to any of the 5 boroughs of New York City. Long Island is especially tough with permits, so the delivery is more costly due to that.  Standard rates (not including any additional fees that may be accrued):
4x, 6x and 8x buildings are $1,000; 10x buildings are $1,500; and 12x buildings are $2,000.

Special/custom orders are non-refundable.

 

Will my Pre-Cut Kit order ship in-house or via 3rd party freight?

PRE-CUT-KITS SHIPPING WITHIN OUR 200-MILE IN-HOUSE DELIVERY REGION (from zip 05155) —

Pre-Cut Kits – In House
The Company drivers deliver pre-cut kits curbside to residences or businesses that are within a 200-mile driving radius of the shop (zip code 05155). The delivery equipment can off load your kit hydraulically. At the discretion of the driver you may mark the location on your property where the kit can be off loaded however the delivery is curbside and the driver is under no obligation to enter the property. You do not need to be present at the time of delivery. We allow a 2-hour limit for kit delivery. Additional shipping fees may apply for extreme urban or rural areas and for kit deliveries that take more than 2 hours. Truck must be able to be off loaded completely out of the traveled roadway. Lift gate service is not available.

It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.

Pre-Cut Kit Deliveries to New York City
Additional rates apply for deliveries to any of the 5 boroughs of New York City. Long Island is especially tough with permits, so the delivery is more costly due to that. In-House Shipping will accrue Diesel Surcharges, or you may opt to have your kit shipped to Long Island via Freight for free – see below, “Pre-Cut Kits – Freight: contiguous US” for details.

Shipping In-House to ISLANDS – Not all products are eligible to ship to islands.  If eligible, additional parameters and fees will be applied.  The Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address you have submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

 

PRE-CUT-KITS SHIPPING FURTHER THAN 200 DRIVING MILES FROM US (from zip 05155) –

Pre-Cut Kits – Freight: contiguous US
Kits delivered outside of our in-house delivery zone will be shipped via Common Carrier / third party Freight. Free Shipping for freight deliveries applies to clients that have their kits delivered to a local business they find that is open to the public during regular business hours, that has space for a full-sized (enclosed) tractor trailer and that has the appropriate equipment for maneuvering and unloading the pallet(s)/materials out of an enclosed trailer.  While JCS tries to allow for up to 2 hours for offloading, freight may restrict this to only roughly 15-20 minutes, so you must be prepared when the truck arrives or overage fees will apply and be charged to the payment method on file without prior authorization.  It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc.

Appropriate off-loading equipment includes forklifts or tractors that have the ability to safely maneuver a minimum of 5,000 lbs. You must enter a valid Business address as the shipping address in order to receive the free shipping. By indicating that the shipping address is a business, you are relaying that the address can accommodate a full-size tractor trailer, and that there is appropriate equipment to unload the packages. The Company is not responsible for any issues or additional fees due to incorrect information supplied. Remote areas and those off of dirt roads may not be eligible for freight shipping and you will need to find a more suitable address for delivery and offloading and accept responsibility for all additional fees that may be involved – discuss your intended shipping address with our Logistics Team prior to purchase should you have any concerns.

Sizes/Weights – Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is your responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.  JCS is not responsible for additional freight/shipping costs the client may accrue with third parties while arranging their part of any shipping and/or pick up of any product.
The truck must be able to be off loaded completely out of the traveled roadway. No Ramps or Lift-Gate service is available. Most often, the freight truck is an enclosed full-size tractor trailer.

Additional Freight Residential / Limited Access Shipping Information – While the Shopping Cart online may allow the selection for residential delivery, ONLY Kits that weigh less than 3,000 lbs may be shipped to a residence. A $550 Residential Delivery Fee will be added to freight shipments that are delivered to residential and/or addresses deemed by our Logistics Dept to be considered “limited access.” The kit will need to be unloaded by hand from the trailer OR you may have equipment on site that has the ability to safely maneuver and unload the pallet(s) / materials from the enclosed tractor trailer (No ramp or Lift Gate available). It is required that you have space for a full-sized truck and trailer to park off the public traveled right of way. It is recommended that you have several able-bodied people be there at the time of delivery to help unload the kit by hand when the truck arrives. Each helper should be equipped with a pair of gloves and a cutting tool to cut bands and plastic wrapping. The driver of the truck is not required to assist with unloading. (See Damage section and Returns policy for more info).

Shipping via Freight to ISLANDS – Not all products are eligible to ship to islands.  If eligible, additional parameters and fees will be applied.  The Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address you have submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

Pre-Cut Kits – Freight: Canada
In addition to all information as outlined under “Pre-Cut Kits – Freight: contiguous US” above, all shipments to Canada will be subject to a 7% import duty tax on the total cost of freight being shipped. This duty tax takes care of all brokerage fees, documentation and import duties.  Cube sizes and weights vary based on options, moisture content in the lumber, and other conditions unforeseen at time of purchase.  It is your responsibility to contact our Logistics Department prior to shipping to communicate and gather final information regarding shipping cube sizes, total shipping cubes, and final pallet weights.  JCS is not responsible for additional freight/shipping costs the client may accrue with third parties while arranging their part of any shipping and/or pick up of any product.

Shipping to Canadian ISLANDSThe Shopping Cart may allow an order to be shipped to an island address without warning or fees; however, a Cottage Associate will review the Ship To address you have submitted and reach out to discuss options, availability, and/or fees that must be accepted prior to moving forward with the order.

 

Buyers
You may buy goods offered online by us by adding them to your shopping cart and completing the ordering process on our website. You may also stop by the factory location in South Londonderry, VT to place an order, email, and/or call your order in. To buy goods, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.  You also confirm that you have read these Terms & Conditions in their entirety, understand them, and agree to them.  These Terms & Conditions are readily available on our website – it is your responsibility to

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the payment method has been charged and/or an order has been confirmed. If your credit card is charged for the purchase and we cancel the order, we will notify you for the amount charged at our discretion.

By using/supplying payment method information for processing, you confirm that you are the owner of the payment method OR you have authorization to use it and to allow it to be processed for any outstanding balances or additional payments due.  We will charge the payment method information on file should there be any outstanding balance due without additional communication.  (Example:  Should you be using a payment method belonging to a friend, family member, co-worker, client, or other acquaintance, you are doing so with unlimited/unrestricted authorization to do so).

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or The Company products provided by you to The Company are non-confidential and The Company shall be entitled to the unrestricted use and dissemination of these submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Orders
Placing an Order –
The Company bills you through an online billing account for purchases of products and/or services when placing your order online. For orders in person and/or via phone, The Company accepts all major credit/debit cards, as well as cash, check, money orders, wire transfers, and PayPal. You agree to pay The Company all charges at the prices then in effect for the product(s) you or other persons using your billing account may purchase, and you authorize The Company to charge your chosen payment provider for any such purchases. If you have ordered a product that is subject to additional charges, then you agree to contact The Company with payment provider information prior to the shipping/delivery of your product and you consent to The Company charging your payment method for any balance due without requiring your prior approval.

Order Confirmation —
For Plans, Millwork, Accessories, Hardware, Pellet Box, and 2×4 Garbage Bin only orders – Once you submit an order, it will be processed and shipped as soon as possible.

For Fully Assembled, Pre-Cut Kit, and RTA Garden Closet orders — Once you submit an order, you have a 3-day grace period in order to make changes or cancel the order as long as the product has not shipped yet. All orders are subject to acceptance by us, at our discretion. Estimated time frame is calculated from the date of your order confirmation —

Orders are considered confirmed based on the following:
1. Upon expiration of the 3-day grace period, your order is considered “confirmed” and will be placed on our Production Schedule (your lead time will begin upon expiration of the 3-day grace period); OR
2. An exception is an order whose additional screening has resulted in The Company requesting a signature on the itemized invoice as confirmation to move forward. Please Note: a signature request does not void or alter the 3-day grace period allowed for changes or cancellation. All standard policies will remain in effect while The Company waits for the returned signed document. The order will be considered “On Hold” and will not be put onto our Production Schedule until the signed invoice has been received by The Company. Once the signed invoice has been received, the order is considered confirmed and the lead time will begin.

Lead times are estimates only; NO PROMISES OR GUARANTEES.  Should you not be satisfied with the quickness with which your order is processed, and delivery scheduled, please note that all staff is trained NOT to promise or guarantee a completion and/or ship date.  The Company will do its very best to get your order processed and shipped as quickly as is possible.  Please be sure to let the Company know of any expedited shipping request so that it can be addressed accordingly.  Ship dates must be scheduled with our Logistics Coordinator and may be affected by instances out of the Company’s control in which case the Company is not responsible for any delay in shipping and/or any compensation related.  This includes, but is not limited to, acts of god (floods, ice storms, hurricanes, etc) and other weather-permitting factors, equipment malfunctions, delays in transit with the 3rd party freight company, and/or if the product is deemed as not passing all Quality Control measures and must be re-submitted.  The Company will communicate accordingly.  It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc. 

 

PRICES
All prices are in US dollars ($). All prices are subject to change without notice. While all information and pricing are deemed accurate, The Company has the right to refuse or cancel any orders placed containing incorrect amounts due to typographical errors or incorrect prices. We are under no obligation to accept an order for which the price was posted incorrectly.
Formal Quotes are good for 30 days unless otherwise specified on the quote, with exception, if the quote entails a special offer, promotion or discount, the quote is only good for as long as the special offer is valid.  Payment Methods accepted:  Visa, MasterCard, Discover, Amex, authorized Bread Financing (online only), Cash or Check (walk-ins only), ACH (phone orders / walk-ins only), & PayPal accepted.

PAYMENT
The full payment for your order (including the product price, shipping/delivery charges, and applicable tax) is deducted from your payment method on completion of your online Shopping Cart order. When placing an order over the phone or by walk-in, you may receive authorization to place a minimum 50% deposit with the balance due prior to releasing the shipment – in this instance, the balance due will be automatically processed to the payment information on file unless communicated by the client in a timely manner.

Once payment has been processed/validated, the order details will be emailed to our office and a Cottage Associate will review the order and generate an itemized invoice for all quantities and additional options included with your order. The itemized invoice is emailed to the email address you supply during the Cart Checkout process, over the phone, or in person.

The turnaround time for generating and emailing the invoice to you has no bearing on any policies as outlined in these Terms. 

By using/supplying payment method information for processing, you confirm that you are the owner of the payment method OR you have authorization to use it and to allow it to be processed for any outstanding balances or additional payments due.  We will charge the payment method information on file should there be any outstanding balance due without additional communication.  (Example:  Should you be using a payment method belonging to a friend, family member, co-worker, client, or other acquaintance, you are doing so with unlimited/unrestricted authorization to do so)

In-House Deliveries – Payments:
Any outstanding balance is due before or on delivery!  Payment Methods on file may be automatically processed up to 72 hours prior to the expected delivery date without notification or a check on delivery is expected. You will receive an email when a transaction has been processed to the Payment Method on file.  The product remains the property of JCS until paid in full to the satisfaction of the company – any shipped/delivered product with an outstanding balance may be repossessed without notice at any time.

Freight Shipments – Payments:
Any outstanding balance is due a minimum 7-10 business days prior to the week your order is expected to ship and will be automatically processed to the Payment Methods on file without notification.  You will receive an email when the transaction has been processed to the Payment Method on file.  The product remains the property of JCS until paid in full to the satisfaction of the company – any shipped/delivered product with an outstanding balance may be repossessed without notice at any time.

Accessory, Hardware, Millwork, Plans, and/or RTA Product Shipments – Payments:
Must be paid in full before the product will ship.

ALL ORDERS:  While the Shopping Cart has been set up to the best of our ability to take into account all fees associated with an order, additional fees including Diesel Surcharges, Residential and/or Limited Access Site Delivery Fees, and additional Delivery and/or Re-assembly Fees that may not have been generated in the Cart may apply. It is not our intent to have any “hidden fees” and we are happy to discuss any questions you may have prior to submitting your online order – feel free to call to speak with a Cottage Associate (866) 275-4906 or email us. We will email you should there be any additional fees associated with your Cart purchase.

Failure to receive and or reply to our email before the 3 day grace period (see Cancellations section) has expired does not warrant exemption from the Cancellation Policies should you decide not to proceed due to additional fees involved.

Delivery will commence based on the current estimated lead time (see Shipping).  Lead Times are ESTIMATES ONLY and can change daily based on fluctuating seasonal demands, DOT restrictions, acts of nature, 3rd party freight brokers, and/or Equipment Failure. It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc. 

Transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you via email. In some cases this may delay your order by a short period, depending on whether we are able to reach and discuss details with you or not.

A deposit will no longer be refundable after one year from deposit date, at which time a deposit can be used as store credit for up to a period of 2 years after the deposit date after which time the deposit is considered forfeited. Standard Cancellation policies will remain in effect for all orders that have been placed on Hold.

Any and all products ordered by you remain the property of The Company until they are paid in full to the satisfaction of The Company. Special/custom orders are non-refundable.

SPECIAL OFFERS
The Company may provide special offers in relation to goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated. The Company is under no obligation to honor a special offer in combination with any other discount or promotion that you are already taking advantage of. Special offers do not apply to and cannot be applied to past or existing orders.

“Lowest Pricing Guaranteed” is an offer open to the public, pertaining to all new orders, and does not pertain to past or existing orders. The offer is a guarantee that The Company will match or beat any competitor pricing based on the following: You must send us a competitor advertisement for a comparable building – the materials, dimensions of lumber, and the construction will all be taken into consideration to compare the costing of the buildings to the best of our ability and in following with our product line (we will not substitute materials that we do not currently use in our product line in order to match the competitor building). The advertisement must reveal their shipping costs. The advertisement must be offered to the public and not private contractor pricing and/or another agreement/quote not available to the public.

It is the client’s responsibility to plan for delivery with flexibility should a delay in shipping occur.  We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc. 

 

Can I make changes to my order?  How do I cancel my order?

CANCELLATIONS & CHANGES
Your order is refundable, minus a 3% processing fee, if cancelled within 3 calendar days as long as the item has not shipped yet (the format for determining the timeframe is based on the date the order was placed and not based on what time the order was placed); Otherwise, all of your deposit will be refunded except 25% of the total product cost. All cancelled or returned orders will be subject to an additional processing charge of 3%. You agree to allow up to an estimated 5 to 10 business days for processing refunds. Standard cancellation policies will remain in effect for buildings on hold. If you must cancel, please send us an email to or call toll free. Be sure to leave a message if after hours or if you are unable to discuss your cancellation with a Cottage Associate.

If you would like to make changes to your order, you may do so within the 3-day grace period as outlined above. After the 3-day grace period, fees start at $250 to make changes, as well as the possibility of labor costs of $75/hour per man plus materials (case-by-case, call the office to discuss with a Designer should you be interested in changing your order).  Should your order be complete and ready for shipping, your order change may be considered a cancellation and re-order where standard cancellation policies will apply.

Change Fees and Cancellation Fees are based on the 3-day grace period and apply regardless of whether the product has been designed/produced yet. If we have already built your fully assembled project and you request any changes to be made, the order will be cancelled per our standard cancellation policies, all cancellation fees applied, and a new order generated to accommodate the changes.

Special/custom orders are non-refundable.

 

ERRORS
From time to time there may be errors on our website or printed materials including but not limited to wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a payment method charged. If your payment method is charged for the purchase and we cancel the order, we will notify you and discuss recommended alternatives or cancellation options.

RETURNS
We do not reimburse for LABOR or any fees accrued/spent by the client due to unexpected delays that may affect the client’s planning (i.e., rental equipment for offloading your freight shipment, contractors or other professionals scheduled, expectations to use the building at a specific time for a specific purpose, etc. 

The Company will not reimburse the cost of labor for replacement of any defective part and will repair or replace the defective item free of charge within the stated warranty period, provided that the defective part is returned to the company for inspection. The consumer will be responsible for the cost of shipping the defective part back to us and The Company will be responsible for the cost of shipping the replaced part back to the consumer.

For hardware, millwork, and accessories purchases: 14-day return policy – client is responsible for returning the item at their own cost. Item(s) must be returned in the same condition as they were shipped and in like-new condition or the return may be rejected. Restock Fees of 25% of the total product cost will apply. Special/custom orders are non-refundable. Shipping Fees are not eligible for reimbursement.

Packing Problems: Please check your items against your receipt / invoice. If there are any discrepancies please call a Cottage Associate (866) 275-4906 or email us prior to the delivery driver leaving. In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met (with the exception of plans purchases which are nonrefundable):
1. The item has not shipped yet and standard cancellation policies apply; If the item has already shipped, you return it to us at your cost; and
2. Items must be in original condition as purchased, with all labels/tickets attached.

Returns/exchanges can be returned at your cost to:
Jamaica Cottage Shop, Inc.
170 Winhall Station Road
South Londonderry, VT 05155

If you return items to us that do not comply with the above requirements, we may either return them to stock inventory without any further compensation to you or will return them to you at your cost.

Freight:  Upon delivery, a quick inspection should be conducted, and the freight bill signed to show you received the correct number of packages and that there is no damage. You do not have to accept any delivery of damaged merchandise and may refuse the shipment. Write any damage on the bill of lading and inform the driver. You must call the office (866) 275-4906 or email us to report the damage and to inform us as to whether or not you will be accepting delivery or refusing the shipment before the driver leaves. If your kit is missing parts or damaged, please contact us right away.

Contact the Company within 7 days of receipt of a damaged RTA (ready-to-assemble) garbage bin or pellet box kit. For the pre-cut kits, a full inventory should be taken and JCS contacted within 10 days to report any damaged or missing pieces. We will replace any broken or damaged parts pending our production and shipping schedules – please email or text us at 1-802-297-3760 with photos of the damaged parts as well as the part #’s as indicated on the parts’ labels. The Company. reserves the right to determine whether a part is actually damaged or if it is a part of the nature of the rough sawn lumber used in our manufacturing process. Lumber labeled EL (extra lumber) should be used first to correct any issues (temporary bracing lumber may also be cut and used for correcting errors in other parts of the materials). Unless specified otherwise, all lumber is full-dimensional rough sawn milled lumber – a small % of wane, cracks, knots, etc are to be expected. After 10 days, The Company will reserve the right to determine the course of action on a case-by-case basis.

SPECIAL ORDER ITEMS ARE NON-REFUNDABLE:  Special Order items such as roof metal in colors other than the standard offered option (standard options include:  Evergreen, Clear Poly, Silver Galvalume), asphalt shingles in colors other than the standard offered option (standard is Black), ANY overhead garage doors, and special ordered hardware and/or millwork may NOT be cancelled or returned for any kind of refund; however, it will be determined on a case-by-case bases as to whether or not we are able to authorize for those items to be exchanged for an additional fee on top of the charge for the item they are being exchanged for. If damaged or defective, they may be exchanged for identical replacements once the client has returned them at their own cost.


What is covered under my warranty?

WARRANTY
The Company structures are covered for a period of two years for defects in materials and workmanship. We will repair or replace any defects at our discretion. Our manufacturing and shipping process is closely scrutinized, however, should you have any concerns whatsoever, our toll free line offers prompt and courteous assistance.
The Company is not responsible for any mishandling of, improper storage of, or neglectful maintenance of any product after delivery has been completed and reserve the right to deny any warranty claims where any of these acts have been deemed to be the cause of the product issue.
The warranty is null and void if the site is not prepared (at the very least) according to our recommendations prior to delivery, if the client refuses to have the building installed on proper blocks (for FA buildings with a floor system), or if the product is moved or altered by anyone other than a Company professional. This includes, but is not limited to additions, cutting, or changing the building in any way. Any damage occurring during a delivery to a site that is not properly accessible or prepared is not covered by the warranty and is the responsibility of you. Any damages caused by lack of maintenance, vandalism, or improper installations (not performed by a The Company employee) are not covered under this warranty. The warranty does not include acts of god, fire, flood, windstorms, doors or windows, damage due to misuse, accident, neglect or any building that has been altered in any way. Leveling, sagging and/or shifting are natural occurrences and are not covered under this warranty.
Wood is a natural substance that is affected by weather conditions and must be properly maintained. This warranty does not extend to color change due to normal weathering. Seasonal cracks and chips are natural characteristics of wood and are excluded from warranty. Additionally, for pre-cut kits: The protective wrapping should be removed from the ends of the kits right away after delivery; Kits should be stored in protective wrapping for no more than 10 days, thereafter under a roof. Lumber should always be allowed to breathe and be vented and open to the air, allowing any moisture to escape. Tarping the lumber is the worst thing that can be done and will create a habitat for moisture and insects to collect, as well as mold, resulting in rapid decay of the materials. Improper handling and storage of the kit will void the warranty, no exceptions.
Termite prone areas mid-Atlantic and southern states hemlock and pine will not stand up to termites. A termite shield made from non-corrosive metal such as aluminum should be in place to deter termite damage. Cedar and pressure treated lumber is encouraged in these termite prone areas. The Company is not responsible for any wood deterioration due to termite/insect damage.

There are damaged/missing pieces from my kit (or my fully assembled building was damaged during transit/on delivery).  How will JCS make it right?

WORK ORDERS
The Company determines the best course of action to resolve any issues covered under the Warranty. If The Company is to ship any materials or products to resolve an issue or if The Company is to schedule a driver or carpenter to return to the client’s site to perform any repairs to the product that were a direct result of the delivery and installation of the product, a Work Order will be generated with applicable information, instructions, and materials, as well as any additional costs that may not be covered under the Warranty. After the initial Work Order, should any further Work Orders need generating to resolve any issues, a Release of Liability will be generated. The Release of Liability is standard protocol in the event of a second or multiple Work Order request and must be signed by you and returned to The Company before any further Work Orders will be completed and/or shipped.

OTHER

USE OF THE WEBSITE

When using our website — As a condition of your use of our website, you warrant that:

  1. You are at least 18 years of age;
  2. You possess the legal authority to create a binding legal obligation;
  3. You will use this website in accordance with this Agreement;
  4. You will only use this website to make legitimate purchases for you or for another person for whom you are legally authorized to act;
  5. All information supplied by you on this website is true, accurate, current and complete;
  6. If you create an account or purchase via the Shopping Cart, you will safeguard your login information and will supervise and be completely responsible for login by anyone other than you. We retain the right at our sole discretion to deny anyone access to this website, at any time and for any reason, including, but not limited to, for violation of this Agreement.


USE OF DIGITAL CALL RECORDS

JCS uses technology that records incoming telephone calls. If you initiate a call to one of our tracked phone numbers, we will, at our discretion, create a digital audio recording of the telephone call. We represent and warrant that we have established proper procedures to protect the privacy of all callers in connection with call recording services, and otherwise fully comply with all applicable laws, regulations and governmental or self-regulatory guidelines. If a call is to be recorded, a voice alert will be played at the beginning of each call to notify callers that the call will be recorded. Our use of the call recording is for quality assurance, customer service, and data tracking purposes only. If you choose to allow yourself to be recorded by continuing with the phone call after the recording notification, you expressly agree and acknowledge that:

  1. Our employees, contractors, officers, agents, authorized representatives or other trusted third parties may listen to a call that has been recorded on our behalf;
  2. Recording, transcribing, monitoring, analyzing and archiving calls may include, without limitation, the reporting and archiving of personal and non-personal data related to such calls;
  3. You shall determine in advance, in your sole discretion without reliance on us, whether the use of the call recording is appropriate and legal for you. You may elect not to use or to cease use of the call recording.
  4. JCS shall have no liability whatsoever in respect of the call recordings and their contents, including any personal information provided by you or commentary made by you.

PROHIBITED ACTIVITIES

The content and information on this website (including, but not limited to, price and availability of product), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your documents for products purchased from us, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, pictures, or marketing documents obtained from or through this website, in our display yard, and/or in our office.

Additionally, you agree not to:

  1. Use this website or its contents for any commercial purpose;
  2. Make any speculative, false, or fraudulent purchase;
  3. Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  5. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. Deep-link to any portion of this website for any purpose without our express written permission; or
  7. “Frame”, “mirror” or otherwise incorporate any part of this website into any other website without our prior written authorization.

LIMITATION OF LIABILITY
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited.

I’m not happy! Can I bully and harass the staff or sue JCS?

INDEMNITY
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

Anti-Defamation Clause: By placing a deposit with The Company, you are agreeing not to attack/criticize Jamaica Cottage Shop, Inc and any of its officers, employees, associates, or partners publicly (on public forums, blogs, social networks, etc) at any time during or subsequent to when you place your deposit, regardless of whether you cancel your order or not.  This includes any harmful verbal and/or written comments that will harm The Company’s reputation and/or its employees.  Similarly, you agree not to seek for advice on any forums, blogs, community groups, or any social media in a way which brings bad name to The Company, or any of its officers, employees, associates, or partners.  In case of breach of this clause, you agree to pay US$5,000 to Jamaica Cottage Shop, Inc as damages.  You agree that you will not make any defamatory comments (libel) about the Company or any of the Company officers, employees, associates, or partners and you will not disrupt The Company’s business in any manner. Nothing in this paragraph shall prohibit either you or The Company from providing any information as may be required by law.

ARBITRATION
In the event of conflict, to expedite resolution and control the cost of any dispute, controversy, or claim related to this Agreement (“Dispute”), you and The Company agree to first attempt to negotiate any Dispute informally before initiating any arbitration or court proceeding.  Such informal negotiations commence upon written notice from one person to the other.

If you and The Company are unable to resolve a Dispute through informal negotiations, the parties agree to submit to binding arbitration.  Any election to arbitrate by one party hall be final and binding on the other.  The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Associate (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org.  The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party.  The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.  Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Windham County in the State of Vermont. The parties agree that punitive damages will not be permitted. Each party shall bear its own costs in the event of arbitration.  Any arbitration shall be kept confidential by the parties and shall not be disclosed by the parties, except as required by law.  You agree that any arbitration shall be limited to the Dispute between The Company and you individually.  You agree that the Dispute does not pertain to Company officers, employees, or other individuals representing The Company.

CONTACTING US
You can contact us using any of the following methods:
·         By calling our office during regular business hours (as posted on our website)
·         By emailing us at design (at) jamaicacottageshop.com; or
·         By mail addressed to Jamaica Cottage Shop, Inc., 170 Winhall Station Road, South Londonderry, VT  05155

NOTICES TO YOU
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

EXCUSING EVENTS
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time (as determined by The Company), we may elect to cancel your order and issue you a credit for the order without further liability to you.

ENTIRE AGREEMENT
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

ALTERATIONS
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations.