Recommendedon Facebook,Sep 19, 2023
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Recommendedon Facebook,Sep 14, 2023
Shawneen
Amazing customer service and the instruction are simple enough for a beginner builder. will definitely buy from them again.
5
on BBB,Aug 08, 2023
Doug
My wife and I bought a ******* Room kit, which was delivered to our home in ****** ** (5 hours drive from the *** HQ) on 7/26/23. When we unpacked the pallet a few days later we discovered that the rear wall beam was badly bowed, making it unusable and putting a halt to our building schedule. I thought to myself, "OK, this is where we find out what kind of company *** really is". On 8/3/23 I contacted them, spoke at length with **** in the ********* and ***** in the ************* and they arranged for one of their drivers to deliver a new beam to us on Monday 8/7/23. I was amazed by several things: the level of courtesy, care and professionalism they showed as they dealt with our situation; the fact that they sent their driver on a special trip to ****** to deliver our new beam; and how quickly they made it all happen. The new beam arrived on schedule and we were able to frame it into place right away. This really is the kind of customer service that deserves widespread recognition and a medal ! *** has earned our deepest gratitude and appreciation and we can't wait to finish assembling our ******* Room! ***************** ****** **
Recommendedon Facebook,Aug 08, 2023
Doug
My wife and I bought a Florida Room kit, which was delivered to our home in Ithaca NY (5 hours drive from the JCS HQ) on 7/26/23. When we unpacked the pallet a few days later we discovered that the rear wall beam was badly bowed, making it unusable and putting a halt to our building schedule. I thought to myself, "OK, this is where we find out what kind of company JCS really is". On 8/3/23 I contacted them, spoke at length with Jake in the Tech dept and Jonny in the Service dept, and they arranged for one of their drivers to deliver a new beam to us on Monday 8/7/23. I was amazed by several things: the level of courtesy, care and professionalism they showed as they dealt with our situation; the fact that they sent their driver on a special trip to Ithaca to deliver our new beam; and how quickly they made it all happen. The new beam arrived on schedule and we were able to frame it into place right away. This really is the kind of customer service that deserves widespread recognition and a medal ! JCS has earned our deepest gratitude and appreciation and we can't wait to finish assembling our Florida Room! - Doug & Shannon, Ithaca NY
Recommendedon Facebook,Aug 02, 2023
Claire Hurst
Thank you so much for having such a amazing product, an awesome team and sales staff. We LOVE our shed. The whole process was so easy. Look in your yard at the 50+ you have on display, sales was a breeze, answered all our questions. Give us all our options until we were 100% satisfied. Delivery was so much fun watching the driver get the kit off the truck. Our driver had talent. Missing piece resolved immediately and the ease of directions to put the shed together made the whole experience great
5on BBB,Jul 26, 2023
Shawneen
The delivery driver set it down right next to where I'll be building it, which saved me a lot of work. He was friendly and very helpful.
5on BBB,Jul 25, 2023
Cynthia
I needed to replace a bucket in my decorative wishing well that Ive had for 35 years. They had just what I was looking for. Bucket is sturdy and well made. I made the trip to ******* to save on shipping costs. The staff was friendly and helpful.
Recommendedon Facebook,Jul 12, 2023
Daniel
Awesome service fast shipping quality products I’d highly recommend them for all your needs
5on BBB,Jul 11, 2023
Audra
Couldnt be happier with our experience of having **********, build, and deliver our delux outhouse.After staying at a lovely off-grid Cabin with a very charming outhouse we were inspired to invest a decent amount funds into having a comfortable outhouse for our ***** camp. The sales and design teams were both very excited to take on this project. Turns out, we were the first customers to place an order adapting one design into an outhouse. We started with The Nook and after some discussion, went with The Bunkhouse because the design included a storage loft and porch. There was quite a bit of back-and-forth about design features. Most of the conversations were JCS staff explaining how some design features wouldnt work well. I always feel good about working with a company where the sales staff are focused on providing clients with a good experience and great product instead of pushing the more options to pad the final invoice. The final design has two private and well ventilated stalls, a bookshelf, and 4 season insulation.
5on Google,Jun 30, 2023
Robert Scott
My wife and I have now had two kits delivered from Jamaica Cottage Shop -- both have been incredibly smooth experiences. We have undeveloped land that has a very tricky access road. Jamaica's delivery drivers were masters at working their flatbeds in a pretty unorthodox environment. Our kits were dropped safe and sound -- super professional and friendly. I'd most highly recommend!
5on Google,Jun 28, 2023
Mark
Pallet delivered when scheduled. Received the calls when I was told I would receive them. Driver was great and put the pallet where I asked. All around great experience.
5on Google,Jun 16, 2023
Tina
5on BBB,Jun 10, 2023
Bradley
I ordered plans to build a shed. They arrived fast and are very detailed, easy to read! I Would purchase more plans or a completed building from them!
5on Google,Jun 05, 2023
Brianna
Purchase and delivery process was as smooth as could be, even with a tricky delivery location! Horses are happy in their new run in shed!
5on BBB,Jun 04, 2023
Peter
I am totally satisfied with the delivery. I was contacted the day before and the kit was dropped off in my driveway exactly where I had indicated.
5on Google,Jun 03, 2023
Tom
I really like Jamaica Cottage Shop's designs! I ordered the Equipment Shed Plans and was able to download them almost immediately with paper copies arriving just a few days later. I'm in construction but to find a design and plan that suits my needs with cut lists etc. is a huge time saver. Very happy with my purchase!
5on Google,May 31, 2023
john
5on Google,May 31, 2023
Jennifer
4on Google,May 22, 2023
John
I ordered some plans from Jamaica Cottage Shop. They were pretty easy to follow, but I've been building things most my life and look at the plans as a guide rather than detailed instructions. I appreciate the detailed cut and materials list, it makes prepping for the build a lot easier.
I did have a small issue about the delivery of the plans and sent an email. I was answered back promptly and professionally with a clear explanation.
The only reason I have given a 4 star instead of a 5 is that the plans are not available for download. They were promptly mailed out and I received them quickly, but my shop is setup to use a computer screen for plans and not paper, so I had to scan the document myself. Not a big deal, I'm sure that they feel that by making them not downloadable they are preventing piracy. But as it only took me about 5 minutes to scan the plans, I doubt if anyone intent on sharing the plans can't make it happen. Not offering this option is mostly impacting honest people who have kept up with technology.
I must stress that this will not prevent me from ordering again. This is just my opinion.
5on Google,May 19, 2023
April
The shed I received was even better than I anticipated. The delivery was exceptionally smooth and much easier than I thought it might be, and everyone I talked to in the process of ordering was helpful and knowledgeable.
5on Google,May 17, 2023
David
The shed we bought is well made and really suits our needs. Jamaica Cottage shop was very easy and responsive to work with and even held the shed for us for a while to accommodate our delivery schedule.
5on Google,May 15, 2023
joseph
I ordered plans from Jamaica Cottage Shop five years ago. I had never gotten around to building the structure until now May 2023. I still had the email from Jamaica for the the download with the invoice number. I noticed access to the plans never expired on the invoice. My link did not work. I reached out to them on Saturday, May 13, 2023. Jonny got back to me first thing Monday morning and reset the link. I do not know of many companies that will make a lifetime commitment but Jamaica Cottage is one company that stands by their commitment. Thanks Jonny you have a life long customer here!
5on Google,May 12, 2023
Jack
We love our Jamaica Cottage Shop house. We built our house on Martha’s Vineyard. The coordination of the staff for purchasing, shipping and support during the process was exemplary! The recommendation of Albert Woods Builder of Vermont was a major key to the success of the construction. His company is highly knowledgeable of the product. Thank you JCS we hope to have many happy days in our new home. The rustic design of our house is perfect for the rural character of West Tisbury, Ma. MV
5on Google,Apr 30, 2023
Tom
I had two separate kits on one delivery from Jamaica Cottage and the process was impressively seamless. The kits simply slid off the truck and gently landed on my pre designated areas. Peter, the driver was very friendly and helpful in pointing out how the different sections contained in each kit were organized.
Now on to putting the puzzles together.
5on BBB,Apr 17, 2023
Lauren
***** is amazing!!! Returned my phone call almost immediately very knowledgeable of the products. Also willing to help produce the right lumber package. Definitely would recommend to others.
5on Google,Apr 16, 2023
Charles
Excellent, easy to deal with. Great communications
5on Google,Apr 10, 2023
Chad
5on Google,Mar 27, 2023
oliviA
Beautiful buildings, exemplary plans. Will definitely use again as the need arises. Thank you!
5on Google,Mar 27, 2023
deniseklug49
Fast service, great plans! Very detailed...thank you
5on BBB,Mar 11, 2023
Donna
Where do I start ? I've had my Eye on JCS since 2013, I've always intended on doing a build using one of their kits. Well This year it finally happened, I can't say enough Fabulous things about every single step of the process, the staff super helpful, they know their stuff !! So helpful, especially ****. ??, I had to delay my shipment of my House twice, and they were able to commadate me. My Driver was excellent he made it look So easy, when others would had failed. Thank you Tons for all you've done for me starting a New chapter in my life. My Gratitude, Respect, Admiration. THANK YOU!! ??
