JaMaica Cottage Shop, Inc. is an Equal Opportunity Employer

Job Description

The Data Coordinator and Analyst will be responsible for assisting in the development of, improvement of, maintenance and management of data in regards to product information, marketing campaigns, and identifying trends. The Data Coordinator and Analyst will support various activities and must collaborate positively and effectively across levels and departments.

Essential Functions:

• Assist in development and implementation of channels of communication to and from various platforms.
• Report and Analyze data from e-mail, digital, social media campaigns.
• Communicate effectively with Marketing and Sales Management to identifying trends and conduct market research.
• Assist in the Development of design templates to support data flow from different applications.
• Assist in the creation of marketing documents for digital and print.

Minimum Qualifications:

• Associates Degree or higher in fields related to Computer Science/ Engineering, Information Systems.
• Strong knowledge of and experience with reporting packages, databases (SQL) and programing (XML), CSS and PHP.
• 2+ years of relevant experience in data entry, analysis, or marketing.
• High proficiency in Microsoft Office Suite applications, highlighting expertise in Microsoft Excel.
• Must communicate effectively and professionally both verbally and in writing
• High degree of attention to detail and copy accuracy.
• Demonstrated proficiency in prioritizing, organization, time management, and project management.
• Ability to work effectively under pressure and meet tight deadlines
• Adobe Suite is a plus, specifically InDesign or Adobe Illustrator and Premier Pro.
• Experience in social or digital media and WordPress a plus.
• Crystal Reports experience is a plus.

Knowledge, Skills and Abilities:

• Positive, “can-do” attitude with customer service orientation
• Flexible, adaptable, calm under pressure
• High level of creativity
• Extreme attention to detail, high degree of accuracy
• Proficiency with technology and ability to quickly and efficiently learn various software programs and platforms
• Demonstrated effectiveness in a fast-paced work environment managing multiple competing deadlines
• Self-starter, able to independently move projects forward, prioritize tasks, and meet deadlines
• Solid organizational and project management skills, with high attention to detail
• Ability to communicate in a polite, professional manner with a variety of stakeholders
• Firm grasp on various marketing platforms, channels, and best practices, including social, digital, and email marketing
• Strong analytical skills to analyze metrics and create reports
• Strong multicultural awareness and sensitivity to intercultural communication

Job Type: Full-time

Pay: $40,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Employee Discount
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Referral Program
• Retirement Plan
• Vision Insurance

Experience:

• marketing/data analysis: 2 years (Required)

Education:

• Bachelors (Required)

Location:

• Londonderry, VT (Required)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Autonomous/Independent — enjoys working with little direction
• Innovative — prefers working in unconventional ways or on tasks that require creativity

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday
• Day shift
• Overtime

Company’s website:

• www.JamaicaCottageShop.com

Company’s Facebook page:

• https://www.facebook.com/JamaicaCottageShop

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Job Description

Seeking motivated CSRs (Customer Service Representatives in both Sales and Service), as well as Front Desk Reception, and other entry-level office assistance. Must have a high customer focus, a drive to learn and be challenged, and the ability to multi-task and problem-solve in a timely manner.

Joining the customer service representative team will enable you to help leads design their dream cottage, tiny house, garage, livestock shelter, or storage buildings. A search for friendly professional candidates with an upbeat personality who love to work directly with clients is currently underway. Those interested in learning more about the company and our extensive product line are encouraged to apply.

Responsibilities:

1. Respond to inquiries from customers regarding past, current and pending orders.
2. Answering phone calls, emails, and attending to walk-in traffic.
3. Assist client inquiries in all processes leading up to taking a deposit including answering questions, making decision recommendations, and addressing any concerns they may have including those related to budget, site preparation, lead time, etc.
4. Filing paperwork accordingly and tracking all workflows using MS Excel and other CRM systems.
5. Maintaining a customer database of information (using SAP Business One CRM).
6. Solve customer issues and complaints in a timely manner (One Call Resolution when possible).
7. Some holiday and weekends required. Candidates willing to work trade shows will have an advantage. This is not a typical 9-5 – the team here is exceptional and support each other until it’s time to call it a day.

Qualifications:

1. Data entry skills / TYPING & PHONE ETIQUETTE IS A MUST.
2. Computer literate & skilled navigating through multiple screens including web browsers and MS Office documents.
3. A minimum of a High School Diploma is desirable; HOWEVER, the company is willing to train those who exude the attitude and eagerness to potentially expand our current company culture in a positive way.
4. Strong verbal and written communication skills in order to coordinate with our clients, staff members and other departments.
5. Flexible and willing to be cross trained to perform other tasks as assigned.
6. Ability to use constructive feedback positively to grow and excel.

Benefits:

1. Compensation: Competitive hourly wage with progressive review and increase based on performance; OT paid after 40 hours worked in the weekly pay period.
   Our compensation packages consistently outpace the industry averages and include paid birthdays, paid vacations, and earned sick time;
2. Weekly payroll automatically credited to your bank account.
3. Wellness Incentive: Reimbursements up to $200/year on authorized programs in the community (i.e. ski / snowboard passes at local mountains, gym pass, yoga, tennis, golf….).
4. Life Event Contribution: $100 towards positive life events including the purchase of your first home, getting married, having a child, etc.
5. Travel Stipend: (up to $100/month – for those traveling further than 30 miles one way each day).
6. We are currently looking into 401k plans.
7. Health Insurance: $200 company contribution each month towards your selection of 1 of the 3 health insurance programs offered; Vision & Dental plans also available via payroll deduction.
8. JCS Office: 12′ ceilings with natural light, private and semi-private work space.
9. Future growth opportunities: As we continue to grow and expand, new management and leadership roles will continue to be created with current employees given the first opportunities to apply for the positions before seeking outside candidates.
10. Bring Your Pet to Work: must complete probationary period prior to submitting a request to have your pet at your work station; other criteria must be met prior to being granted authorization.

To Apply:

Submit resume detailing your experience.
Stop by the office to fill out a formal application (recommended).

• Job Type: Full-time
• Salary: $26,000.00 to $37,500.00 /year

Jamaica Cottage Shop also offers Paid Internships. These positions are available in both the office and production departments. There is a 90 day minimum commitment required with a minimum 32 hour work week with potential for full-time employment thereafter.  The Internship Program coincides with most educational programs and may transcribe as academic credits.

Stop in to learn more about employment opportunities at our Vermont location.

Job Description

We are looking for an experienced Director of Sales and Service to oversee the daily operations of our in-house Call Center. You will be the one to ensure smooth running of operations to maximize sales, oversee service issues and motivate and lead the sales and service staff.

The ideal candidate will have experience in sales, customer service, marketing, lead generation and other related skill sets.

We are seeking a professional to join our senior management team. Reporting to the President, this person will work closely with the other management team members to develop cross departmental communication and processes and procedures. The goal is to develop a highly motivated sales and service department poised to grow.

Responsibilities

• Organize and schedule all call center personnel and allocate responsibilities accordingly
• Supervise and guide staff towards maximum performance
• Learn and be able to train new employees on all policies and procedures
• Learn and be able to train all employees on the Company’s ERP – SAP Business 1
• Oversee customer complaints and service issues – driving resolutions to maintain positive Company relations
• Plan and oversee promotional events, sales, and related marketing materials
• Become familiar and fluent in marketing automation and AI concepts
• Keep abreast of market trends to determine the need for improvements in the sales and service areas
• Prepare sales and revenue reports and make forecasts and goals

Requirements

• Proven experience as a sales (retail or other) or service manager or other managerial positions
• Knowledge of sales management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Able to work weekends and some evenings required

This is a new position within the company and will be offered a base salary and performance-based compensation package that is commensurate with the candidates experience.

Additional benefits will include:

Health Insurance

Voluntary Vision and Dental Coverage

PTO (Paid Time Off)

Job Type: Full-time

Experience:

• Sales: 3 years (Preferred)

Additional Compensation:

• Commission

Work Location:

• One location

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off

Paid Training:

• Yes

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Innovative — prefers working in unconventional ways or on tasks that require creativity

Schedule:

• Monday to Friday
• Weekends required

Company’s website:

• www.jamaicacottageshop.com

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

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