Jamaica Cottage Shop, Inc, a privately held wood manufacturing company founded in 1995 and located in South Londonderry, VT. We are a B2C direct distributor of fine post and beam buildings including storage sheds, cottages, tiny homes, garages, & woodsheds.

We are seeking an upbeat and friendly people-person to join our continually growing Call Center Department as the Front Desk Associate.

You will collaborate with other members of our team on a range of projects in an exciting, fast-paced environment and oversee the small front office area, greeting visitors, collecting information, answering questions, keeping the front office presentable, etc.

Qualifications:

• Applicant must have a cheerful, courteous, and composed demeanor in a fast-paced environment and always be willing to help.
• Display a neat, clean, and professional appearance.
• Proficient and comfortable in operating a computer as well as a variety of software applications and standard office equipment.
• Proficiency in typing is a MUST.
• High School Diploma or equivalent experience required.
• Strong written and verbal communications skills and listening skills to be able to clearly communicate both in writing as well as over the phone.
• Work with minimal supervision or instruction – manage tasks independently but can collaborate as a team member.
• Strong time management and organizational skills with the ability to thrive in a fast-paced environment and juggle multiple tasks at once with efficiency.
• Clear and concise writing skills, with good grammar and spelling, are essential.
• Ability to take direction and feedback and apply it positively to learn and grow.
• Likes to have fun but work hard as a team and do what needs to be done for the business.

Responsibilities Include (but are not limited to):

• Greet walk-ins with a welcoming personality.
• Directs guests as needed including assisting in completing any necessary paperwork.
• Gather visitor information, fill out contact information form, communicate to the team on Community Chatter, and log details in the customer database (SAP Business One CRM – training provided but must have aptitude to learn).
• Take out mail daily and receive, sort, and forward incoming mail daily.
• Answer the phone, direct the call to the intended party, log in SAP CRM. Exceptional phone and interpersonal skills.
• Be able to take orders but not as a primary responsibility.
• Process checks and cash payments.
• Keep the front office area stocked and organized.
• Quickly learn enough of the extensive product line to be able to share knowledge with clients and visitors, answer questions, and direct them to the corresponding marketing material in the front office.
• Learn and adhere to office policies and procedures to assist other staff, as needed.
• Perform a wide range of administrative and office support activities to facilitate the efficient operation of the organization.

Benefits

Compensation: Competitive hourly wage with OT past 40 hours each week. All taxes withheld according to state/federal law.
Weekly Attendance Bonus: for qualifying candidates.
Health Insurance: $250 company contribution each month toward your enrollment in one of our 4 available plans. HSA option available.
Vision and Dental plans available with payroll deduction.
Retirement: matching 401(k).
Paid Time Off: Vacation/Earned Sick Pay, PTO Awards, Birthday Paid Day Off.
Wellness Incentive: $200/calendar year.
Life Event Contribution: $100 per positive event (i.e., have or adopt a child, buy your first home…).
Travel Stipend: for qualifying employees who work a minimum average of 30 hours each week on-site in South Londonderry, VT who travel further than 30 miles one way each workday – up to $50/week.
Snow Tire Assistance Program for qualifying employees who work a minimum average of 30 hours each week.
Substantial Discounts on JCS Products including kits, buildings, materials, etc.
JCS Swag when available: hats, hoodies, sweatshirts, etc.

Job Types: Full-time, Internship

Pay: $31,200.00 – $36,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekends

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to Commute/Relocate:

• South Londonderry, VT 05155 (Required)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Internship Compensation:

• Pay

Administrative Duties:

• Running errands
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments

This Job Is Ideal for Someone Who Is:

• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• High stress tolerance — thrives in a high-pressure environment

Company’s website:

• www.jamaicacottageshop.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Jamaica Cottage Shop, Inc. is a privately held company, founded in 1995 and located in South Londonderry, Vermont. We are premier builders of fine post and beam buildings like tool sheds, cottages, tiny homes, & woodsheds.

Job Responsibilities:

• Add to and elevate the current office culture with a friendly, upbeat, and team-dedicated personality ready to learn and rise to a new challenge.
• Top priority is to resolve customer product and service problems from past, current, or pending orders using One Call Resolution when possible.
• Listen to client concerns and issues, extract necessary data to understand their problem, analyze information quickly to narrow down the root cause and then supply solutions while following company policies, terms, and conditions.
• Serve clients via phone, email, social media, and face-to-face by providing product and service information and facilitating customer service issues.
• Manage large amounts of inbound calls and emails relating to support or service issues in a timely but nurturing manner and shift tasks quickly and efficiently.
• Revise and maintain client accounts by recording all correspondence, case information, and resolutions using our in-house system – SAP Business One CRM/ERP.
• Run cost analysis for each case and resolve within authorized budget or escalate to management.
• Communicate efficiently with other departments to gather and analyze data on a case-by-case basis.
• Maintain monthly Service Reports that include product or service information, issue, cost analysis, and root cause.
• Assist management in the R&D of potential new products/services and/or boosting current products/services by collecting and logging product issues and analyzing data compiled for monthly Service Reports.
• Continue to evolve and grow by keeping up to date with company, product, service, and industry information, policies, and processes.
• Contribute to team effort by accomplishing related results as needed.
• Maintain professional communication and etiquette at all times regardless of client tone and behavior.
• Some nights, weekends, and holidays required with a willingness to be open to a flexible schedule for the right candidate.

Qualifications / Skills:

• Excellent written and verbal communication skills.
• Ability to remain calm and level-headed while practicing professional conflict management and resolution standards.
• Strong, professional phone skills and presence with the ability to juggle dozens of calls per day.
• Product and applicable market knowledge are a plus.
• Ability to understand and achieve target goals on an individual, team, and company level.
• Quality focus, problem solving, and documentation skills.
• Data entry skills – TYPING PROFICIENCY IS A MUST.
• Working knowledge of computer applications including MSExcel, MSWord, Adobe PDF Reader, and Internet. SAP Business One ERP system knowledge is a plus but not required.
• Use of appreciative and comprehensive listening skills necessary to critically think and evaluate what you have heard.
• Multi-tasking and solid organization skills with little to no supervision.

Education & Experience Requirements

• Minimum 2 years previous Customer Service and Support experience.
• Industry knowledge is a plus but not required.
• Some college preferred or equivalent Customer Service and Support experience.

Benefits

• Compensation: Competitive hourly wage with progressive review and increase based on performance and attitude; OT paid after 40 hours in the weekly pay period.
• Commission Pay eligibility review after waiting period.
• Health insurance: $250 company contribution each month toward your enrollment in one of our 3 available plans. HSA option available.
• Vision and dental plans available with payroll deduction.
• 401(k) matching.
• $200 Wellness incentive.
• $100 Life Event Contribution.
• Travel stipend: for qualifying employees traveling further than 30 miles one way each workday – up to $50/week.
• Snow Tire Assistance Program.

Job Types: Full-time, Internship

Pay: $28,000.00 – $36,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekends

Supplemental Pay:

• Bonus pay
• Commission pay

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Internship Compensation:

• Pay

This Job Is Ideal for Someone Who Is:

• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• High stress tolerance — thrives in a high-pressure environment

Company’s website:

• www.jamaicacottageshop.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Growing Manufacturing Company seeks Laborers

This position is on hold. Check back for updates.

Feel free to stop by the office M-Thurs 10am-3pm EST to fill out a formal application (recommended as we are hiring on the spot).

Jamaica Cottage Shop, Inc. is a privately held company, founded in 1995 and located in South Londonderry, Vermont. We are premier builders of fine post and beam buildings like tool sheds, cottages, tiny homes, & woodsheds.

The company continues to grow quickly with several new positions being created including many opportunities for advancement. In need of several more general go-getters willing and able to meet the physical demands necessary in Production: Lumber Pullers, Tailors, Cubers, and Sawyers.

Please review the descriptions for skill level requirements.
Leading wages, benefits, and perks in the industry.
Candidates must have a general concept of basic math, good written/verbal communication skills, and be able to meet the physical demands and fast pace while adhering to all safety protocols. Reliable transportation required. Must be able to safely lift 75 lbs without issue or concern.

We will train the right candidates on how to read a speed square, tape measure, and cut list and supply safety glasses, ear plugs, and masks. Employees must have their own boots and weather-appropriate work wear.

Lumber Pullers: Just how it sounds – identifying and pulling lumber in preparation for other departments. If you can pick up a piece of lumber and put it down, we want you! No experience or tools necessary.

Tailors: Tailors perform all cuts that the computerized saw cannot. This includes layouts, trimming of rafters, ½ lap cuts, etc. Must have a general knowledge and basic understanding of carpentry. Advanced carpentry skills not required. Must be able to read, understand, and get directions from cut lists.

Cubers: Assemble the cut pieces and components that come down the line from the saw and the tailors (“cube” the kit), sticker each piece, and strap the final kit. No cutting necessary.

Sawyers: Responsible for the saw line. Run the computerized cnc upcut saw while managing the pace and setting the kits (ensuring all materials for each kit are set up next to the line before running the kit through). Must have a general knowledge and basic understanding of carpentry, time management, and basic computer skill. Sawyers are eligible for a weekly QA bonus.

BENEFITS
(available based on position and eligibility)

· Compensation: Competitive hourly wage with progressive review and increase based on performance and attitude; OT paid after 40 hours in the weekly pay period.
· Paid Vacation, Paid Birthday, and Earned Sick Time (PTO).
· Weekly Attendance Bonus.
· Health insurance: $250 company contribution each month toward your enrollment in one of our 3 available plans. High-deductible plan includes option to open an HSA account.
· Vision and dental plans available with payroll deduction.
· Wellness incentive: reimbursements up to $200 each calendar year on authorized community programs (i.e. ski/snowboard pass, gym, yoga, tennis, golf, etc).
· Life event contribution: $100 towards positive life events (purchase of first home, getting married, having/adopting a child, etc)
· Travel stipend: for qualifying employees traveling further than 30 miles one way each workday – up to $50/week.
· Tool Allowance Reimbursement Program: employees are eligible to submit receipts for reimbursement on authorized tools/PPE up to $250 for every 1k hours worked.
· Snow Tire assistance Program

Job Type: Full-time

Pay: $12.00 – $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay

Ability to Commute/Relocate:

• South Londonderry, VT 05155 (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• High stress tolerance — thrives in a high-pressure environment

This Job Is:

• Open to applicants who do not have a high school diploma/GED

Company’s website:

• www.jamaicacottageshop.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No